I logged into AVGMobilation.com and it says I have no devices! I had 6 or 7 devices loaded on my account and now I can't locate any of them. Please help!
Rhys, AVG Android support is provided through email only.
AVG Guru
Akash, so what you are saying is that with absolutely no warning to your customers, you changed your entire software platform, and if one of my devices is stolen before I get a chance to update it I will have no way to locate it?
Rhys,
I understand the situation. Don’t worry I'll help you with your issue.
The devices are not visible under http://avgmobilation.com/ because the URL has been changed to my.avg.com and you needs to re-register the device and then Login with his AVG MA in the new website.
To re-register the device, please follow the below steps :
1. Please open the AVG Anti Virus App on your mobile and then click on the Menu Drawer (Three - on the top Left corner)
2. Open Anti Theft (Enter code if prompted)
3. Once it is open, check if it is already turned ON, if yes, please turn it OFF and again Turn it ON.
After that check once by Logging In at my.avg.com
Rhys,
I understand the situation. Don’t worry I'll help you with your issue.
The devices are not visible under http://avgmobilation.com/ because the URL has been changed to my.avg.com and you needs to re-register the device and then Login with his AVG MA in the new website.
To re-register the device, please follow the below steps :
1. Please open the AVG Anti Virus App on your mobile and then click on the Menu Drawer (Three - on the top Left corner)
2. Open Anti Theft (Enter code if prompted)
3. Once it is open, check if it is already turned ON, if yes, please turn it OFF and again Turn it ON.
After that check once by Logging In at my.avg.com
Still not working for me
Hello Rhys,
I understand your concern. To best assist you with this, I suggest you to contact our AVG Mobile support.
Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version and fill out necessary details and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
Rhys, AVG Android support is provided through email only.
AVG Guru