AVG account says no subscriptions - charged anyway

AVG Protection
3

Hello James,

We acknowledge your refund request.
We couldn't find any AVG subscriptions under the account that you have used for AVG community.
Hence, we sent an email for you to share all possible email and billing address associated with you.
It should help us in locating the exact account for which the recent charge was debited.
Thanks.

1

On Nov 20/2018 my card was charged $79.99 CDN but I have no subscriptions or
auto-renew.  Suspect a result of outsourcing.  Please refund.

2

Hello James,

We acknowledge your refund request.
We couldn't find any AVG subscriptions under the account that you have used for AVG community.
Hence, we sent an email for you to share all possible email and billing address associated with you.
It should help us in locating the exact account for which the recent charge was debited.
Thanks.