Hello Richard,
Thank you for contacting AVG Community Support.
We understand that you are having difficulties in reaching our support team and you are being asked to pay for same product that you have already purchased.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
Good Day - How does an AVG User make direct contact with an AVG Agent who can resolve a subscription issue? I am finding multiple subscriptions and billing for the same products and then even get asked to purchase the same product again;
The current support options just go in circles with no where to actually get individual support
I will makecontact with and attorney cancel all this
Hello Carolyn,
We are sorry to hear that you are unable to reach our support.
We apologize for the inconvenience caused to you. We are here to help you.
I request you create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
Hello Richard,
Thank you for contacting AVG Community Support.
We understand that you are having difficulties in reaching our support team and you are being asked to pay for same product that you have already purchased.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.