Hi Wesley,
We're glad to look into this & help you.
Appreciate your attempt in sharing us the screenshots, which didn't arrive at our end.
Since, this isn't the usual behavior, we may need to escalate this to the next level of support & they require logs from your computer.
Hence, we've sent you an email including the steps to collect & upload logs to our server.
Please follow those steps & upload the logs to further investigate on this.
Hi Wesley,
We're glad to look into this & help you.
Appreciate your attempt in sharing us the screenshots, which didn't arrive at our end.
Since, this isn't the usual behavior, we may need to escalate this to the next level of support & they require logs from your computer.
Hence, we've sent you an email including the steps to collect & upload logs to our server.
Please follow those steps & upload the logs to further investigate on this.