Martin,
Have you signed in to Play store with the same email address you used to order Alarm Clock?
If so, please contact our Android mobile support team for further assistance. Click on the following link( http://avgclick.me/AVGtechnical ) select as Android in OS Field, fill out your details and click email option. AVG mobile team will reply back to you via email.
Hi,
I bought AVG Alarm Clock PRO on 25. 7. 2017 11:07 but now is FREE.
Why?
Thx Martin.
Alan Binch:
You claim that this is a Windows products only support forum, but if you read the top of the page it says:
"AVG Support Community
Share tips and solutions on AVG Products"
That does not stipulate that the tips and solutions and etc are "Windows products only"
If this isn't already configured with a specific section for Mac, PC, Android, iphone, etc - then that needs to be done immediately. It is downright rude, foolish, extremely short-sightedness, narrow minded thinking, etc., to single out only one segment of AVG's diverse product lines in what is clearly originally intended to be a forum for all CUSTOMERS / users / SUBSCRIBERS / etc. What far too many companies do when they start to get big, is they begin to look at supporting users, subscribers, and customersas being an EXPENSE that they MUST REDUCE AT ALL COSTS!!! But the reality is that when they are growing rapidly and are fairly large that is the time when they MUST INCREASE THE SUPPORT / EDUCATION / TRAINING Departments budgets significantly. This is because when companies have such massive growth in such a short time frame, the customers are *almost * always allowed to fall through the cracks and that can DESTROY CUSTOMER LOYALTY with only one or two bad experiences.
So before AVG loses tens, hundreds, or even thousands of thousands (0 -9,999 / 10,000 - 999,999 / 1,000,000 and up - customers LOST and likely NEVER to return), you absolutely must put the customers FIRST, MIDDLE, & LAST . After all, your customers quite literally keep your lights on, your offices and manufacturing facilities operational, money in the bank to pay your employees wages and benefits , and so forth. Without customers , AVG would have to dissolve the corporation within a few MONTHS at most!!!
AVG can continue onward and upward, if it returns to the way things were when it was customer centric (the customer was the focus of every department in the company). I truly hope that this message will be forwarded to the "right people in AVG' so their minds can be re-focused on the customers only.
Hi Neal,
We will be able to provide possible assistance for mobile products through this community and if we see that it can be handled only by our mobile team, we ask our customers to submit the ticket using the link provided.
We are sorry if Alan's message was sounded rude, but we always provide first and high priority to our customers.
Thank you for taking time to post your feedback here.
Martin, If applicable… Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only.
AVG Guru
Alan Binch:
You claim that this is a Windows products only support forum, but if you read the top of the page it says:
"AVG Support Community
Share tips and solutions on AVG Products"
That does not stipulate that the tips and solutions and etc are "Windows products only"
If this isn't already configured with a specific section for Mac, PC, Android, iphone, etc - then that needs to be done immediately. It is downright rude, foolish, extremely short-sightedness, narrow minded thinking, etc., to single out only one segment of AVG's diverse product lines in what is clearly originally intended to be a forum for all CUSTOMERS / users / SUBSCRIBERS / etc. What far too many companies do when they start to get big, is they begin to look at supporting users, subscribers, and customersas being an EXPENSE that they MUST REDUCE AT ALL COSTS!!! But the reality is that when they are growing rapidly and are fairly large that is the time when they MUST INCREASE THE SUPPORT / EDUCATION / TRAINING Departments budgets significantly. This is because when companies have such massive growth in such a short time frame, the customers are *almost * always allowed to fall through the cracks and that can DESTROY CUSTOMER LOYALTY with only one or two bad experiences.
So before AVG loses tens, hundreds, or even thousands of thousands (0 -9,999 / 10,000 - 999,999 / 1,000,000 and up - customers LOST and likely NEVER to return), you absolutely must put the customers FIRST, MIDDLE, & LAST . After all, your customers quite literally keep your lights on, your offices and manufacturing facilities operational, money in the bank to pay your employees wages and benefits , and so forth. Without customers , AVG would have to dissolve the corporation within a few MONTHS at most!!!
AVG can continue onward and upward, if it returns to the way things were when it was customer centric (the customer was the focus of every department in the company). I truly hope that this message will be forwarded to the "right people in AVG' so their minds can be re-focused on the customers only.