Ben, I can understand how upset you must be.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.
I have added the alarm clock Xtreme app to the "not optimized" list in battery settings but it is still switching off during the night and not working in the morning. The app worked for the first morning so I bought the app but it hasn't worked since. My phone is an oppo a57. Thanks
Ben, Please note that AVG Android support is provided through email only.
AVG Guru