Carol, we are here to help.
This is an adware application that will enter into your PC when you pay attention to the ads and the pop-ups on the webpages you visit.
Please avoid visiting untrustworthy websites and we request you to reboot your PC in safe mode by referring this link (https://support.avg.com/SupportArticleView?l=en&urlName=How-to-reboot-your-computer-into-Safe-Mode&supportType=home) and remove the application.
We couldn't locate any of your previous contacts associated with this e-mail address. If you face the same issue, let us know. We would like to offer you a free remote support.
Thank you.
Hello Carol,
We are not sure about the virus which you are trying to delete. I have sent you an email to get connected with our technical team where they will check for infections. Moreover, we are not affiliated to geek squad you are referring to.
Tried to delete Trezaa virus from my Program/Features and can not. Keeps giving message that I cannot do this. Now your geek squad says I have a phishing malware in which I am having issues of pop ups like crazy.
I did a remote with tech support and they tried to remove Trezaa and could not , they were able to take care of the pop up problem. They stated my computer was not infected. It's just odd that the file listed in the Program/Features can not simply be deleted.
Hello Carol,
We are not sure about the virus which you are trying to delete. I have sent you an email to get connected with our technical team where they will check for infections. Moreover, we are not affiliated to geek squad you are referring to.