I purchased avg yesterday and installed it in windows 11. Unfortunately the audio no longer works.
I have installed AVG Anti-virus in a DELL XPS 9315 (with Win11 business edition) and I have problems with the computer sound. AVG interferes apparently with the audio driver of the computer and the audio is disabled (i.e. no sound from the speakers or headset). Actually, when I use any application that has access to sound (even the settings), the computer is freezing and even when it restarts it takes a long time to complete the process. I tried various options (DELL support, reinstalling drivers, reinstalling windows etc.) for almost a month, but only if I uninstall AVG the sound works again. Does anybody know which function of the antivirus is interfering or if it is a general issue of AVG with the specific DELL audio device.
Thank you for the fast response. The sound problems appear in the following cases:
1. All antivirus components are installed and I opted for resolving all found issues ("your online mailbox…", "Your firewall…", and "You're vulnerable to…").
2. All antivirus components are installed (except software updater and cleanup) and opting out from resolving all found issues.
3. All antivirus components are installed, opting out for found issues and the application is temporarily disabled (e.g. all shields are turned off) as you requested.
Once the sound is lost (which does not happen immediately), then there is no way to bring it back. The only solution is to uninstall AVG.
Before testing each case, I uninstalled and installed AVG from the beginning.
I hope this information helps for the diagnosis.
Hello Costas,
We are sorry for the inconvenience caused. This is not an expected behaviour of AVG Anti-virus. Please provide the following information in order to help you better :
1. What are all the AVG programs installed other than AVG Anti-virus?
2. Did you try to disable AVG Anti-virus component one by one and check the status?
Kindly follow the below article to disable AVG components:
Temporarily disabling AVG AntiVirus protection (https://support.avg.com/SupportArticleView?urlname=disable-avg-antivirus)
We look forward for your response.
Thank you for the fast response. The sound problems appear in the following cases:
1. All antivirus components are installed and I opted for resolving all found issues ("your online mailbox…", "Your firewall…", and "You're vulnerable to…").
2. All antivirus components are installed (except software updater and cleanup) and opting out from resolving all found issues.
3. All antivirus components are installed, opting out for found issues and the application is temporarily disabled (e.g. all shields are turned off) as you requested.
Once the sound is lost (which does not happen immediately), then there is no way to bring it back. The only solution is to uninstall AVG.
Before testing each case, I uninstalled and installed AVG from the beginning.
I hope this information helps for the diagnosis.
Hello Doramas,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
Hello Costas,
We are sorry for the inconvenience caused. This is not an expected behaviour of AVG Anti-virus. Please provide the following information in order to help you better :
1. What are all the AVG programs installed other than AVG Anti-virus?
2. Did you try to disable AVG Anti-virus component one by one and check the status?
Kindly follow the below article to disable AVG components:
Temporarily disabling AVG AntiVirus protection (https://support.avg.com/SupportArticleView?urlname=disable-avg-antivirus)
We look forward for your response.
I purchased avg yesterday and installed it in windows 11. Unfortunately the audio no longer works.
I have to remove your software and for this reason I ask for a refund of the amount spent. Thank you
We're sorry to know that the issue persists, even after performing a clean installation, Costas.
In order to further investigate this, we'd suggest you to take advantage of our additional support by following the steps in the email that has been sent to you. Thank you in advance!
Hello Emanuele,
You've reached the AVG community support forum.
We regret the inconvenience this has caused you.Please write back to us in your own/new post, so that we can locate your account, obtain further details and help you accordingly.
Thank you for understanding in advance!