AVG and Gmail / Google Chat

AVG Protection
7

I had already found this article. 

Problem is I don't use an email client (see step 7). 

There needs to be instructions on how to import the ACG certificate into your browser. I use Chrome

And it's not just email that's failing either - mutliple different failures with Google Chat and Drive also - see my original message. 

My only workaround is to keep temporarily disabling all protection, which is a) driving me mad and b) concerning me as such when I do this my PC is obviously vulnerable to attacks / malware etc

6

HI Mike,

We are sorry to hear this.

We will help you to resolve the issue.

We request you to perform the steps mentioned in the article and check for the issue again https://support.avg.com/SupportArticleView?urlname=AVG-Troubleshoot-invalid-email-certificate

Please provide us the screenshot of the error message to investigate further.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Keep us posted.

4

HI Mike,

We are sorry to hear this.

We will help you to resolve the issue.

We request you to perform the steps mentioned in the article and check for the issue again https://support.avg.com/SupportArticleView?urlname=AVG-Troubleshoot-invalid-email-certificate

Please provide us the screenshot of the error message to investigate further.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

Keep us posted.

3

I turned off AVG Anti-track and everything started working fine…

Are there any settings in the AntiTrack app that I can change to stop it clobbering Google Apps https services (which seem to be the only thing that's affected by it)

1

I recently upgraded from AVG Internet Security to AVG Ultimate and at the same time started having frequent random issues with Google services. 

I have personal and business google accounts (GSuite / Google Workspace) i

Issues include

  • reported certificate issues, with Gmail or Chat (only applicable to GS/GW), which can be ignored by skipping past the browser protection/intervention. 
  • these pages and Google Drive being completely unreachable
  • Getting the "Ooops unable to connect" message in Gmail
I have unchecked "Scan SSL connections" in the geek:area within AVG, but that hasn't helped...

When I turn off AVG protection altogether, surprise surprise, all the above start working again without issues.

Any help from AVG experts much appreciated! :-)
2

This isn't the usual behavior of AVG program, Mike
We need to investigate more regarding this. 
Did you make use of the Remote Support?

5

I had already found this article. 

Problem is I don't use an email client (see step 7). 

There needs to be instructions on how to import the ACG certificate into your browser. I use Chrome

And it's not just email that's failing either - mutliple different failures with Google Chat and Drive also - see my original message. 

My only workaround is to keep temporarily disabling all protection, which is a) driving me mad and b) concerning me as such when I do this my PC is obviously vulnerable to attacks / malware etc

8

I turned off AVG Anti-track and everything started working fine…

Are there any settings in the AntiTrack app that I can change to stop it clobbering Google Apps https services (which seem to be the only thing that's affected by it)