Avg and payment

Hello, greetings from AVG.
Unfortunately, from your recent message, it was not clear to us how we can help you.
Do you want to use a free version of AVG?

Hello, greetings from AVG.
Unfortunately, from your recent message, it was not clear to us how we can help you.
Do you want to use a free version of AVG?

hello…ive  only seen this now but why do i have to pay ridiculous money so i can have my protection back so if you can 

please help