Avg and system restore

AVG Protection
9

Hello Michael,

I understand the inconvenience.
Please run both removal tools as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to remove AVG program traces.
NOTE: If there are no AVG program found then click on "Run Anyway" to proceed with the removal.
To download and install AVG Antivirus free please follow the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free .
Keep us informed about the status.

1

windows xp pro sp3 32 bit
avg free

when i install avg free i get the following error in event viewer:

The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume1'.  It has stopped monitoring the volume

if i uninstall avg free the error goes away

8

ran avg_remover
ran avg_clean
installed avg_ultimate_1827

after a reboot error is back:

The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume1'.  It has stopped monitoring the volume.

3

when i go into safe mode i don't get the error in event viewer log
i did a system restore in safe mode - ok
when i do a normal boot i get the error in the event viewer log
if i go into control pane - system - system restore it says it is still monitoring c drive

4

Hi Michael,
I apologize for the delay.
I appreciate your efforts in trying to fix the issue. I've sent you an email with further instructions to send us the diagnostics from your computer so that we can escalate the case to our Senior Team to analyze the AVG logs and provide you with a resolution for the issue. Please check your mailbox once.

2

i only get the error after a rebootUser-added image

5

Michael,
Thank you for providing the screenshot. Do you receive the error message immediately after a reboot or when you try to perform an action on system restore tool?

6

Thank you for trying removal tool steps.
Will you be able to take a picture of the error appears on your screen and post it here?
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to attach the image here.

7

Hello Michael,

I understand the inconvenience.
Please run both removal tools as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to remove AVG program traces.
NOTE: If there are no AVG program found then click on "Run Anyway" to proceed with the removal.
To download and install AVG Antivirus free please follow the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free .
Keep us informed about the status.