Avg and windows xp

AVG Protection
8

Hello Vincent,

If you have Windows XP service pack 3 then the latest version of AVG should be working fine.
Could you provide the screenshot of AVG program interface here and explain how did you confirm that the program isn't working?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

My avg has stopped working. Is it because I use windows xp? Is there a solution? Vincent

7

Vincent,
We do not recommend our user to run two antivirus programs at the same time. Because a competing antivirus program that is monitoring and sending information about your system tends to look like a virus, so it will attempt to block and remove each other. When an antivirus program encounters a virus, it removes it and quarantines it. But if a competing antivirus program sees that quarantined file and wants to remove and quarantine it in accordance with its own objectives, then it will repeatedly send reports and notifications about this virus that it is detecting, even though it is no longer actually a threat to your system.
Please reply to our email with the requested information and we will do our best to assist you.
Regards,
Alok.

3

I deduced it was no longer working because there is a message "There are no active components". I don't know how to send the screenshot - I do not see a mountain symbol.

Regards,
Vincent

2

Thank you. Can I clarify. I ran the AVG antivirus and later the Malwarebytes programme (I thought these were separate). Should I not do that, but just run AVG antivirus? If so, do I need to do it again. Many thanks.
Vincent

4

Vincent,
I have sent you an email, please reply to my email with the information requested. We will do our best to assist you.

5

Thank you for your reply. I think perhaps both AVG & malwarebytes are working after all. I couldn't understand the "No active components" message which a google enquiry said meant they weren't working. However, in both cases I have clicked on "fix" and the programmes have found many PUPs and some Trojans, and have quarantined them. I apologize if I have got the wrong end of the stick here and thank you for your support.

Regards,

Vincent

6

Hello Vincent,

If you have Windows XP service pack 3 then the latest version of AVG should be working fine.
Could you provide the screenshot of AVG program interface here and explain how did you confirm that the program isn't working?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.