Hi,
I have an AVG Ultimate license, which in principle in addition to the Antivirus for the laptop, also includes unlimited AVG Android Antivirus PRO for the mobile, but when I try to download AVG Android Antivirus PRO in my mobile from myAVG account, it just downloads the AVG Android Antivirus FREE. If I try to download AVG Android Antivirus PRO from Google Play it is obviously not aware I have an AVG Ultimate license and asks me to pay for the PRO. AVG ZEN access in my mobile does not cut it either, even though I am logged into myAVG Account.
Is AVG Android Antivirus PRO included in -AVG Ultimate or not? If it is, how is is possible to activate the PRO in the mobile?
Thanks
Antonio
Hello Antonio,
We will certainly look into this for you.
You have an active subscription for AVG Ultimate valid till December 31, 2019 and can be installed on multiple windows PC and Android devices.
To activate AVG PRO on your device, you will need to download AVG AntiVirus free from your Google Playstore and follow the instructions in this link as mentioned under 'Activate AVG AntiVirus for Android with AVG MyAccount'.
AVG Zen has been discontinued from AVG and it is no longer available for download as a stand-alone app. If you have AVG Zen in your mobile, please uninstall it.
Feel free to contact us if you require any further help.