Hello Joe,
I sincerely apologize for any inconvenience this may have caused you. I'm sorry that you have been transferred so many times. It is disappointing to talk to so many people who can't help you. On verifying your previous query, I see that your request has escalated to our senior level technician. I appreciate your patience. I assure that they will get back to you with a proper resolution. I would request you to avoid multiple postings for the same query because it would be confusing for us to follow up your thread. Please feel free to get back to us for any issues with AVG. Thank you.
So a month has passed an still no where fast
how long for some actual news like what ur level 3 team are doing???
Joe, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster! Other posting (https://support.avg.com/answers?id=906b00000008s58AAA).
AVG Guru
Hi
I am have the same issue and logged it with ur remote access chat team last week.
I have been told it was passed to the senior team and now has been passed to ur delvlopment team.
When i ask for a time frame on when they will contact me they says WAIT 24 TO 48 HOURS!!!
I do have a case number for it. WOuld u like it can i sent it to u pravitly on here.
As i have also tryed to get today ur CEO OFFICE details but they do not have one or any.
I have tried again today to access ur support chat on the site and yet the issue have tired logging with them is still happening as i fill out the form click on chat option and click submit and it load to a iner page which says - Page could not be found 404???
Or do i need to send u screen shot of the issue so ur website team can see where.
I have also tryied to log a Complaint about the lie and lack of info as if i did not chase it u would not fix it.
Where is the info in e-mails which could help keep me informed???
I will now wait till Saturday and then take action as i do have the copy of the chats.
Hope u can help please do read all of this not like u have done above
Hi Alan,
i am new to the fourm which is different to the normal type form i use so do not know how to use it.
There is no gudie on it or rules area so i did not know what to do
Hello Joe.
We certainly understand it is indeed disappointing when you have to contact us multiple times about the same issue. Please try keep whole conversation in one question/thread to speed up resolution. Appreciate your understanding. Thank you.
Hello Joe,
I sincerely apologize for any inconvenience this may have caused you. I'm sorry that you have been transferred so many times. On verifying your previous query, I see that your request has escalated to our senior level technician. We are not sure of the exact time duration. However, you will be answered soon after the senior level technician process your case.
Thank you.