I tried to lock my phone to see if it works, but when I go to my.avg.com and send the lock-command I receive the message "We are unable to connect to your device". Anti-theft is activated and my pc and my phone have internet-connection. How can I solve the problem?
Hello Sergio,
I understand the inconvenience.
Let us re-register the device and check the status.
Please follow the steps as mentioned (here) and inform the status.