Hello Imam,
Thank you for the detail explanation. We understand how something like this can really try your patience.
To unlock your phone have a look at this article http://bit.ly/1MsrvwZ . If that doesn't help then please click on the following link http://bit.ly/1EC8H4H and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
Please feel free to contact us for any further assistance. Have a great day, Aravind AVG Customer Care
Hi,
1) I temporarily changed SIM cards in my phone and my phone's AVG Anti-Theft system asked for the password (or PIN?) I used when I first installed. I thought I typed in what I usually use but it doesn't let me in. I don't even think I set up a password for that at the beginning… But whatever.
I tried all sorts of password combinations in vain, so now my phone is locked through AVG Anti-Theft system and I cannot get in.
My Wifi is turned on so I get notifications and phone calls even, I just can't process them.
2) I logged in my AVG Account on the website, through https://www.avgmobilation.com/, in the hope of trying to manage my phone remotely, but it says: "Sorry, your device, E5823, cannot be controlled using the Anti-Theft web site."
3) I can't even reset the password, which would be convenient, since the phone is mine, it's here with me, I have my AVG account but nothing works.
4) I keep on receiving these Break-In Alert emails from the system, with my photo taken by the phone, trying to get my phone back but it won't let me.
5) I have since put my old, normal usual SIM back in, my legitimate phone number, but I can't use my phone.
Please help me get my phone back.
Thank you so very much.
Imam Setiyadi
Hello Imam,
Thank you for the detail explanation. We understand how something like this can really try your patience.
To unlock your phone have a look at this article http://bit.ly/1MsrvwZ . If that doesn't help then please click on the following link http://bit.ly/1EC8H4H and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
Please feel free to contact us for any further assistance. Have a great day, Aravind AVG Customer Care