Hello M K,
We regret for the inconvenience you are facing with the Antitheft feature. If you have installed AVG AntiVirus on your phone you might have enabled Anti-Theft service. If you change the SIM card the device will be locked automatically. To unlock the device, you need to use your Anti-Theft password.
If you have forgotten Anti-Theft password or when it doesn't accept the password please follow these steps on the article http://avgread.me/1WvQqze . Do not remove your device from the Remote Management at avgmobilation, Removing the device will keep it locked. Also device must be connected to a known network Use your AVG MyAccount or Google Account.
Hello,
before 5 days I change my sim card, my mobile is lock by AVG anti thief, I try to put the same old sim, still my mobile is lock, I try to give insert the password , but show the password is incorrect, but with the same password, I can login from the internet browser, I also try to unlock m y mobile from avg internet browser, the shows the unlock command successfully send, still my mobile in lock,
yesterday my subscription period was ended
please give to suggestion to unlock my mobile without reset to factory setting,,
thanking you
If the issue still persists please click on the following link http://bit.ly/1EC8H4H and choose Yes for the Question "Are you currently using any paid/trial AVG products?" inspite of using the Free version and fill out necessary details and click on Email option. Our AVG mobile team will reply back to you via email as soon as possible.
Thank you.
Hello M K,
We regret for the inconvenience you are facing with the Antitheft feature. If you have installed AVG AntiVirus on your phone you might have enabled Anti-Theft service. If you change the SIM card the device will be locked automatically. To unlock the device, you need to use your Anti-Theft password.
If you have forgotten Anti-Theft password or when it doesn't accept the password please follow these steps on the article http://avgread.me/1WvQqze . Do not remove your device from the Remote Management at avgmobilation, Removing the device will keep it locked. Also device must be connected to a known network Use your AVG MyAccount or Google Account.