AVG Anti-Virus Free causes Battlefield Hardline crash at launch

AVG Protection
11

Hello Ricardo,
We regret to hear about the inconvenience caused.  We suggest you to add the Battlefield Hardline crash to the exceptions list and check, click on the link to show how to add exceptions : http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields
If the issue still exists, please disable the AVG components using the below instructions :
Open the AVG in the desktop -> Click on Anti-Virus Free -> Click on "Menu" -> Settings -> Disable all components (Resident Shield, Software Analyzer, Email Protection, Online Shield  (Disable Until restart)). Please check the game now, get back to us if the issue still persists. Thank you.

4

Hello Ricardo,
We regret to hear about the inconvenience caused.  We suggest you to add the Battlefield Hardline crash to the exceptions list and check, click on the link to show how to add exceptions : http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields
If the issue still exists, please disable the AVG components using the below instructions :
Open the AVG in the desktop -> Click on Anti-Virus Free -> Click on "Menu" -> Settings -> Disable all components (Resident Shield, Software Analyzer, Email Protection, Online Shield  (Disable Until restart)). Please check the game now, get back to us if the issue still persists. Thank you.

12

Hello Gunaseelan,

thank you for the fast answer, adding to the exception list so far seems to work fine.
If any changes happen, I will try disabling components.

Thanks once again,

Best regards

1

Hello there been having an issue with BFH from Origin, after lots of chats and troubleshooting steps,
my case was handled by the senior department. 
This was their answer:

Hello Ricardo Sousa,

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					<table border="0" cellpadding="0" cellspacing="0" style="width: 100%;"><tbody><tr><td colspan="1" rowspan="1"> </td><td colspan="1" rowspan="1">Hey!<br>									<br>									Okay so I have gotten down to the bottom of this. It was definitely my mistake but I guess I was on the right page of the 2 anti virus companies merging. Here is the internal reading of your PC:<br>									<br>									c:\program files (x86)\avg\antivirus\x64\aswhooka.dll <br>									aswhooka 17.5.3.9168 209,74 KB (214 776 bytes) 25/07/2017 18:35 AVG Technologies CZ, s.r.o. c:\program files (x86)\avg\antivirus\x64\aswhooka.dll   <br>									<br>									So it looks like the aswhooka.dll  file that is crashing Hardline is actually AVG. Either the anti virus or Hardline updated that ticked off the Anti Virus not trusted the game which is resulting in crashing. <br>									<br>									At this time, you have to completely remove AVG from your PC and not just disabling it.</td><td colspan="1" rowspan="1"> </td></tr></tbody></table>
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Is this really possible?! AVG affecting one title only?
I use AVG for a long time, I know that updates sometimes can cause some impact on specific programs, but I have other titles, from Origin, and they all work fine.
Is it the web-based launch method from the game? I told them that I also have BF4, and that runs fine and uses same method.

Thanks in advance to all

2

Hello Ricardo,

Thanks for trying that. I would request you to submit the game file to us for analysis False Positive File Form. They will analyze the file and get back to you via email.

5

Ricardo,
I am sorry but we did not receive your email reply. Please try to send the reply again with the drop box link.

3

Hello Bhuvaneswari, 

could you please be more specific about which file you require, the mais one (exe) is 83mb, 
so I guess is not that want you need.

Best regards

6

Thank you so much. I have sent the email for you to provide the dropbox link.

7

Hello Ricardo,

Yes, the .exe file that we require for analysis.
Will you be able to upload in other online storage like Dropbox and provide the link of it?
If it is okay for you, please let us know, we will send an email through which you can share the link.

8

Hello Gunaseelan,

thank you for the fast answer, adding to the exception list so far seems to work fine.
If any changes happen, I will try disabling components.

Thanks once again,

Best regards

9

Yes, that is absolutely fine by me.

I already uploaded the file to Dropbox. 

You can send me the email to share the link

10

Can you please check again?

Best regards