AVG Anti-Virus not installing on new MacBook Pro

Mac products
10

Ivo,
Sorry for the inconvenience caused. We need to understand more about this situation. Provide us the screenshot of the error message you received during installation. Do you have any other Antivirus program installed on your device?

11

This is not an answer, but I have exactly the same problem with installing AVG Antivirus on my new Macbook. Every step of this thread applies to my situation. Could you please send me the same email message so I can try to resolve my problem.
Many thanks in anticipation.

4

Hello James.
We'ere here to help. Please make sure that you are downloading the installation setup file using this link https://www.avg.com/en-us/download-thank-you.php?product=AVM. If the issue persists, we need to collect some logs from your PC to analyze the root cause. To do so, we'd request to reach our technical support team (http://avgclick.me/AVGtechnical) through chat.

12

Hi

I am now having same issue as above, have removed all avg related files but still getting installation error.  Same message as the screen shot avove.  Help please :slight_smile:

1

Hi,

Trying to install the latest AVG Anti-virus on a new MacBook Pro with Mac OS High Sierra 10.13.3.
The installer starts, it downloads the files and begin installing, however at the end it said it failed and the software manufacturer should be contacted.

The AVGAntivirus directory is created in /Library with two sub folders tmpInstall and update-data. AVGAntivirus is not listed in /Applications.

I've done the delete, re-install and also machine restart.

Anybody have any idea?
Help would be much appreciated!

Thanks.


2

This is not an answer, but I have exactly the same problem with installing AVG Antivirus on my new Macbook. Every step of this thread applies to my situation. Could you please send me the same email message so I can try to resolve my problem.
Many thanks in anticipation.

3

Hello Ivo,

I apologize for the inconvenience. I have sent you an email to resolve the issue. Please check your email inbox and provide the necessary details to assist further.

5

I am sorry to hear that the issue persists.

I have escalated this case to the senior team.

You will soon contacted via this community post with a solution.

We appreciate your time and co-operation.

7

Hello Philip,

I am sorry to hear that you are unable to install AVG.

I have sent you an email, please follow the steps from the email and send us the log files.

Let us know the OS version of Mac installed on your computer with the screenshot http://avgclick.me/getscreenshot of the error message to assist further.

6

Hi Karthikeyan,

Thank you for your response.

As this is a complete new machine, there are no old traces from any other programme. Actually AVG was the first app to get installed.

1. I've done the uninstall through the terminal as indicated before. Tried again, no luck.
2. Tried install again through the same link. No luck again.

Was wondering if there could be an issue because of disk encryption / FileVault, or latest macOS version?

Thanks.

9

Hi Ranjani,

I've attached the image. The macbook pro is completely new so no other software is installed yet.
Does this help?

Thanks
ivo

User-added image

8

Hi

I am now having same issue as above, have removed all avg related files but still getting installation error.  Same message as the screen shot avove.  Help please :slight_smile: