Hello Jo,
We're replied to your original post, please check and revert to us.
If possible, please keep the whole conversation in one thread to speed up the resolution.
Thank you.
Hi,
AVG antivirus stopped working so I uninstalled it. However parts of it seem to remain still on my system. Windows thinks its installed, it shows up on add remove proograms with an install date of 2 years ago and no file size but cannot be removed.
I tried the removal tool but it opens and then just closes itself, same if I try a fresh install of avg anti virus.
Navigating to the anti virus in c:\program files I can see parts of it remain but cannot remove as AVG has protected itself from being remvoed. Same with registry keys, I can see parts of anti virus on there but the keys cannot be deleted there either,
As I said, the remvoal tool doesnt work, ive tried clearing temp files app data and the other in the suggestins on previous but even some of those will not be deleted as avg has protected itself from removal.
I cannot remove it and I cannot reinstall it either. Please can you advise how I turn off avgs protection to delete the files off my device. I cannot get a working version of avg until the broken old files are gone but they cannot be removed and the cleaner and removal tools do not work.
Its not a permissions issue as I am the admin of the system it only has 1 account on it with full control.
Thanks
Hello Jo,
We're replied to your original post, please check and revert to us.
If possible, please keep the whole conversation in one thread to speed up the resolution.
Thank you.