Hi!
I recently paid for AVG AntiTrack and BreachGuard in order to increase my online protection. However, after I installed them and tried to bring my privacy score up, I can no longer access the internet. I had to uninstall them both so I can use my browser again and reach out to AVG. Any advise?
Thanks in advance for any help.
Thank you for writing us back, Mary.
We apologize for the inconvenience caused to you.
We certainly check and help you with the issue caused
We have sent an email to your email address offering additional help please check the email and revert us back for further help.
Hello Mary,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
Could you please confirm if you got any error message when you were unable to use the internet?
We will certainly help you out.
Thank you and keep us updated.
Hello Mary,
Thank you for replying.
I apologize for the trouble caused.
Could you please provide us the screenshot of the error?
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&supportType=home)
Please refer the above article to create a screenshot.
We will certainly help you out.
Thank you and keep us updated.
Hello Mary,
Thank you for contacting AVG support community.
I apologize for the trouble caused.
Could you please confirm if you got any error message when you were unable to use the internet?
We will certainly help you out.
Thank you and keep us updated.
Hello Samuel,
I receive the following message whenever I try to connect to the usual websites I go to.
Secure Connection Failed
Error code: SSL_ERROR_RX_MALFORMED_ALERT
Thank you for your reply.
Thank you for writing us back, Mary.
We apologize for the inconvenience caused to you.
We certainly check and help you with the issue caused
We have sent an email to your email address offering additional help please check the email and revert us back for further help.