I have reintalled AntiTrack on my new PC, enetered the key and it is active. But when I click on the Browsers tab, Firefox which is my default brower is not enabled (Edge, which I rarely use is). I have gone to the Add-Ons in Firefox and the AVG AntiTrack extension is enabled. Whenever I try to enable Firefox within AntiTrack it asks me to enable the extension in Firefox. Tried restarting and restarting PC etc but I am just going around in circles.
Hello Nigel,
We appreciate your efforts in trying to resolve the issue. Please share the screenshot of message you receive in AVG user interface and Firefox Add-on page where extension is enabled.
Regarding your query on another post, we have sent you an email with the steps to follow with the activation code. Check your inbox, spam or junk folders and revert us with an update.
Thank you for the screenshot, Nigel.
Please uninstall AVG AntiTrack from your control panel and restart your PC. Proceed installing the product as mentioned here (https://support.avg.com/SupportArticleView?urlname=Install-AVG-AntiTrack) and verify the status.
If the issue continues to be the same, please connect with us remotely. We sent you an e-mail with instructions to stay in touch with our remote support. An AVG technician will check the situation on your computer and resolve the issue. If the e-mail is not found in your inbox, do check your spam/junk folders as well
Hello Nigel,
We appreciate your efforts in trying to resolve the issue. Please share the screenshot of message you receive in AVG user interface and Firefox Add-on page where extension is enabled.
Regarding your query on another post, we have sent you an email with the steps to follow with the activation code. Check your inbox, spam or junk folders and revert us with an update.
Hi,
The screenshots you requested are shown above. Do I get a reply from you?
Nigel,
Unfortunately, we haven't received your email response, that's why we couldn't reply.
You can use this link: https://support.avg.com/SupportArticleView?urlname=Contact-AVG-Support to reach our technical team.
Let us know if you are face any difficulties.