AVG antitracking slows email

Hello Ian. 
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Do you get any error messages?
If so please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.

I bought and installed AVG Antitracking recently. Since then one of my 4 email accounts ( I use Outlook for Mac) has become so slow to be unusable - the others are ok. However the unusable one is my professional one.

Basically an email - even of one word - takes about 30 minutes to send with an error message that the server keeps timing out. Now I have diasabled Anti-tracking it works fine.

Can you advise 

I uninstalled, restarted and reinstalled AVG Antitracking and the issue is identical - no improvement 

I would prefer to cancel the subscription and get a full refund please as I dont have confidence it will improve

The message - repeated every few minutes is 

'An operation on the server timed out. The server may be down or overlaoded, or there may be too much net traffic.'

Email could not be sent error 1001

Hello Ian. 
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Do you get any error messages?
If so please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.

Thank you for writing us back, Ian.
We are unable to locate any charges on your account.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.