Hello Karen,
Thank you for contacting AVG Community Support.
I see you get a message that update is available but it is stuck for 5%.
I really understand how inconvenience this might be for you.
I’m going to try my best to help make things better for you.
Could you please let me know your current version of AVG AntiTrack application?
Could you please let us know the operating system name and version?
Also, I suggest you try updating again after restarting your device.
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshots
Awaiting for your response.
shows an update available but it has been stuck on 5% for hours. what's the problem?
Hello Karen,
Thank you for contacting AVG Community Support.
I see you get a message that update is available but it is stuck for 5%.
I really understand how inconvenience this might be for you.
I’m going to try my best to help make things better for you.
Could you please let me know your current version of AVG AntiTrack application?
Could you please let us know the operating system name and version?
Also, I suggest you try updating again after restarting your device.
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshots
Awaiting for your response.