Hello Ed,
We regret to hear about the inconvenience caused. We suggest you to remove the AVG traces and start a fresh installation.
Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool
Open the AVG Clear tool, click Yes in the User Account control dialog
Click No in the Windows safe mode dialog
Select the installed version of AVG, click Uninstall, then click Restart computer
Please run the AVG Remover tool by using the below instructions
Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Run the remover tool and follow the instructions displayed on your screen
Click on "Restart"
After reboot, Open C drive and look for folder "AVG Remover" and delete it manually, also delete "AVG" folder in "Program files (x86)" in C Drive.
Click on the link to show how to install AVG Ultimate : http://avgread.me/19OHofR
Please let us know if you require any further assistance. Thank you
I am having a problem with the antivirus portion of the program . I am unable to download the AntiVirus from AVG. I have removed all other security from my computer
Hello Ed,
We regret to hear about the inconvenience caused. We suggest you to remove the AVG traces and start a fresh installation.
Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool
Open the AVG Clear tool, click Yes in the User Account control dialog
Click No in the Windows safe mode dialog
Select the installed version of AVG, click Uninstall, then click Restart computer
Please run the AVG Remover tool by using the below instructions
Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Run the remover tool and follow the instructions displayed on your screen
Click on "Restart"
After reboot, Open C drive and look for folder "AVG Remover" and delete it manually, also delete "AVG" folder in "Program files (x86)" in C Drive.
Click on the link to show how to install AVG Ultimate : http://avgread.me/19OHofR
Please let us know if you require any further assistance. Thank you