AVG Antivirus blocking mail being sent from Outlook

Mac products
8

Is there any update to this issue

9

it's 2021 and this issue is still happening. Is there an actual solution to the mail issue on Mac or is AVG ignoring it like the many growing unanswered questions on your forum. Also with 2021 and COVID forcing stay at home. I really hope that the response times are fast than 11 days. That is horrendous and AVG should be ashamed of that response time.

7

Hello, Roger.

I regret to hear about the inconvenience this may have caused to you. May I know the version of AVG app and the version of Mac OS that you are using?
Collect OS version by following this article: https://support.apple.com/en-us/HT201260 .
To find out the version you can follow user manual, part 4.3. Menu in the task bar
http://files-download.avg.com/doc/AVG_AntiVirus_for_Mac/avg_avm_uma_en_ltst_03.pdf .

1

I have been using AVG Antivirus (Mac Version) for many years without any problems. However over the last few days I have had my emails being blocked when receiving (sening works fine) into Outlook 2011. The problem only goes away when the AGV Antivirus app is un-installed, as soon as I re-install, sent emails are blocked. Any ideas on how to resolve, if at all.

5

Roger, 

Thank you for waiting patiently.

I would suggest you turn off the Web shield component and check if you are able to send emails from Outlook. If the issue persists, please share the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of your AVG version and MAC version.

Also, let me know the Email provider (e.g. Gmail, Hotmail) that you are using.

2

it's 2021 and this issue is still happening. Is there an actual solution to the mail issue on Mac or is AVG ignoring it like the many growing unanswered questions on your forum. Also with 2021 and COVID forcing stay at home. I really hope that the response times are fast than 11 days. That is horrendous and AVG should be ashamed of that response time.

3

Is there any update to this issue

4

Greetings, 

We regret to hear the inconvenience caused. 
Please post your own query so we get enough details to locate your account in our database and proceed with assist you further.

6

Hello, Roger.

I regret to hear about the inconvenience this may have caused to you. May I know the version of AVG app and the version of Mac OS that you are using?
Collect OS version by following this article: https://support.apple.com/en-us/HT201260 .
To find out the version you can follow user manual, part 4.3. Menu in the task bar
http://files-download.avg.com/doc/AVG_AntiVirus_for_Mac/avg_avm_uma_en_ltst_03.pdf .