Hello,
We are glad to assist you with this.
On verifying the order details, we found that the license is not generated. Reason being, the order is not yet completed and the payment status is still in 'Pending'. It may take a minimum of 8 business days to receive the payment when the order if placed via Wire Transfer.
Did you find and complete the bank transfer instructions sent via an e-mail?
we did the payment of 83,00€, yesterday , by bank transfer , ref 890719064299 , to global Collect BV , ING Bank N.V.
can you yell me when we will receive the new licenses numbers?
we did not mencioned the reference 890719064299
I think we did allright , we transfered in the site of our bank account , but we did mencioned the reference 890719064299
Hello,
We are glad to assist you with this.
On verifying the order details, we found that the license is not generated. Reason being, the order is not yet completed and the payment status is still in 'Pending'. It may take a minimum of 8 business days to receive the payment when the order if placed via Wire Transfer.
Did you find and complete the bank transfer instructions sent via an e-mail?
Alright, Luisa. Usually, the order placed via Wire Transler will take 8 business days to be processed. Once it goes through, you'll receive the order confirmation email. We see that the order has been placed on Oct, 30. You may need to wait for 24-48 hours & check.
Thank you for your understanding in advance!