AVG Antivirus - error message

AVG Protection
3

Hi Dona,
Thank you for contacting AVG Community Support. I see you are facing issues with installing AVG in your PC. I am sorry for the inconvenience. To troubleshoot this issue, please try to uninstall using AVG clear tool and then try installing. Please refer the article for uninstallation:
Using the AVG Uninstall Tool - | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=uninstall-avg-software-clear-remover&q=uninstalling+AVG+&supportType=home)  
I hope this helps. Thanks and Keep us updated.

1

When I try to install the paid AVG AntiVirus, it gives me an error message saying I have to uninstall a previous version first.  When I try to use the AVG Uninstaller, it says "Installation failed. AVG Antivirus does not seem to be installed."

Help please.

2

Hi Dona,
Thank you for contacting AVG Community Support. I see you are facing issues with installing AVG in your PC. I am sorry for the inconvenience. To troubleshoot this issue, please try to uninstall using AVG clear tool and then try installing. Please refer the article for uninstallation:
Using the AVG Uninstall Tool - | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=uninstall-avg-software-clear-remover&q=uninstalling+AVG+&supportType=home)  
I hope this helps. Thanks and Keep us updated.