Unfortunately this did not change anything (after a reboot).
The behaviour is exactly the same.
Kind regards,
Ralph
Ralph,
Sorry to hear that the issue persists. We have sent you an email requesting the diagnostic information to analyze the issue and provide you with a resolution.
Please check your inbox and spam box as well and send the requested data to assist you further. Thank you.
Sorry for the delay, Ralph.
We appreciate your efforts, follow the below suggested steps and check the status of it.
1. Open the "/Library/Application Support/AVGAntivirus/config" folder.
2. Copy file "com.avg.proxy.conf" to desktop or other any other folder of your liking.
3. Open copied file from the new location with TextEdit.
4. Add those two lines without quotes at the end of the file and save those changes.
- "[mail]"
- "LIMIT = 1"
5. Copy file from your desktop and paste it back to the "/Library/Application Support/AVGAntivirus/config".
- As the file with same already exists, you'll be asked to choose what to do when pasting it. Select the "Replace" option - you'll be also asked for account password.
6. Restart computer or run "sudo pkill com.avg.proxy" command.
Hello Ralph,
I regret for the inconvenience caused.
Please let me know the version of AVG installed on your computer.
Have you reinstalled AVG and checked if you are able to access emails?
Sorry for the delay, Ralph.
We appreciate your efforts, follow the below suggested steps and check the status of it.
1. Open the "/Library/Application Support/AVGAntivirus/config" folder.
2. Copy file "com.avg.proxy.conf" to desktop or other any other folder of your liking.
3. Open copied file from the new location with TextEdit.
4. Add those two lines without quotes at the end of the file and save those changes.
- "[mail]"
- "LIMIT = 1"
5. Copy file from your desktop and paste it back to the "/Library/Application Support/AVGAntivirus/config".
- As the file with same already exists, you'll be asked to choose what to do when pasting it. Select the "Replace" option - you'll be also asked for account password.
6. Restart computer or run "sudo pkill com.avg.proxy" command.
Hi Ralph,
Thanks for sending the config file, however it's content is different from what it should be. Could you please delete all the text from it and paste in what's below?
[mail] LIMIT=1 [web] ENABLED=1 FLAGS=1 IPV6=1 SCAN_SENSITIVITY="-pup" SSL=1
Once config is updated, restart your Mac once again and let me know the status. Also check the file if new configuration stayed it.
If the issue persists, could you please disable "Mac shield" and "Web shield" (one by one) from the user interface to test which one, if any, is blocking communication?
Thanks
Dear Ranjani,
thanks for the instructions. I suggest, that lines starting with ";" are comments.
My file looks like this after I added the lines:
Masamune:config root# cat com.avg.proxy.conf ; ; Network proxy (webshield & mailshield) configuration file ; ; Global configuration options and their default values: ; ; HANDLERS = 256 ; Max. number of simultaneous connections ; ; Module configuration options: ; ; ENABLED = 1 ; Enable/disable the module ; IPV6 = 1 ; Enable/disable IPv6 ; SSL = 1 ; Enable SSL scanning ; LIMIT = 67108864 ; Do not scan files > LIMIT bytes, 0 = no limit ; FLAGS = 0 ; Module specific configuration flags ; SCAN_FLAGS = "" ; Scan flags ; SCAN_PACKERS = "" ; Scan packers ; SCAN_SENSITIVITY = "+PUP" ; Scan sensitivity ; SCANNERS = 16 ; Max. number of simultaneous scan sessions ; ; Each module section starts with the "module marker" - the module name in ; brackets, for example [web] or [mail]. Module names are case sensitive. [mail] LIMIT = 1 ; Masamune:config root#
Dear Ranjani,
thanks for the instructions. I suggest, that lines starting with ";" are comments.
My file looks like this after I added the lines:
Masamune:config root# cat com.avg.proxy.conf ; ; Network proxy (webshield & mailshield) configuration file ; ; Global configuration options and their default values: ; ; HANDLERS = 256 ; Max. number of simultaneous connections ; ; Module configuration options: ; ; ENABLED = 1 ; Enable/disable the module ; IPV6 = 1 ; Enable/disable IPv6 ; SSL = 1 ; Enable SSL scanning ; LIMIT = 67108864 ; Do not scan files > LIMIT bytes, 0 = no limit ; FLAGS = 0 ; Module specific configuration flags ; SCAN_FLAGS = "" ; Scan flags ; SCAN_PACKERS = "" ; Scan packers ; SCAN_SENSITIVITY = "+PUP" ; Scan sensitivity ; SCANNERS = 16 ; Max. number of simultaneous scan sessions ; ; Each module section starts with the "module marker" - the module name in ; brackets, for example [web] or [mail]. Module names are case sensitive. [mail] LIMIT = 1 ; Masamune:config root#
AVG AntiVirus for Mac 18.2 blocks access to my already configured mail accounts. On using Postbox, it does not connect to the IMAP server.
First I thought this is a problem of Postbox and reinstalled it, but now the account creation wizzard complains, that the password is wrong (double checked it).
With Airmail, the account wizzard does not work. For both clients everything is fine, when I disable scanning and web functions in AVG, so this is clearly a problem of AVG.
I did not use my Mac for a while and so do not know which version of AVG started causing problems.
Unfortunately this did not change anything (after a reboot).
The behaviour is exactly the same.
Kind regards,
Ralph
Hello Ralph,
I regret for the inconvenience caused.
Please let me know the version of AVG installed on your computer.
Have you reinstalled AVG and checked if you are able to access emails?
Ralph,
Sorry to hear that the issue persists. We have sent you an email requesting the diagnostic information to analyze the issue and provide you with a resolution.
Please check your inbox and spam box as well and send the requested data to assist you further. Thank you.
Thank you for trying that.
I am checking the status with the senior team and once we get a suggestion will post it here.
Your patience is much appreciated.
Hi Ralph,
Thanks for sending the config file, however it's content is different from what it should be. Could you please delete all the text from it and paste in what's below?
[mail] LIMIT=1 [web] ENABLED=1 FLAGS=1 IPV6=1 SCAN_SENSITIVITY="-pup" SSL=1
Once config is updated, restart your Mac once again and let me know the status. Also check the file if new configuration stayed it.
If the issue persists, could you please disable "Mac shield" and "Web shield" (one by one) from the user interface to test which one, if any, is blocking communication?
Thanks
Dear Ranjani,
thanks for the instructions. I suggest, that lines starting with ";" are comments.
My file looks like this after I added the lines:
Masamune:config root# cat com.avg.proxy.conf ; ; Network proxy (webshield & mailshield) configuration file ; ; Global configuration options and their default values: ; ; HANDLERS = 256 ; Max. number of simultaneous connections ; ; Module configuration options: ; ; ENABLED = 1 ; Enable/disable the module ; IPV6 = 1 ; Enable/disable IPv6 ; SSL = 1 ; Enable SSL scanning ; LIMIT = 67108864 ; Do not scan files > LIMIT bytes, 0 = no limit ; FLAGS = 0 ; Module specific configuration flags ; SCAN_FLAGS = "" ; Scan flags ; SCAN_PACKERS = "" ; Scan packers ; SCAN_SENSITIVITY = "+PUP" ; Scan sensitivity ; SCANNERS = 16 ; Max. number of simultaneous scan sessions ; ; Each module section starts with the "module marker" - the module name in ; brackets, for example [web] or [mail]. Module names are case sensitive. [mail] LIMIT = 1 ; Masamune:config root#