Hello Allisia,
We are sorry to know that you are unable to run scan using AVG. This can happen if the AVG program is not updated correctly. We suggest you to uninstall this version of AVG from your computer and install the latest version and check if the scan gets complete without any issue. Please click on this link for the steps to install AVG AntiVirus for Mac http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac.
Thank you.
I was very happy with AVG previously, and though I realize it is not the fault of AVG, I am very keen to continue with AVG products, and desperate to get a fix. SO,......please, anybody know anything that might help here?
Allisia, Also alternatively for Mac OS support… Please click on the following link (http://avgclick.me/AVGtechnical) and choose Yes for the Question "Are you currently using any paid/trial AVG products?" inspite of using the Free version and fill out your details, select as Mac OS then the name of AVG Program that you installed in your device and in description please completely explain about your issue and finally click on the 'Start Chat' option. You will start a live, online chat with one of the AVG agents.
AVG Guru
Hello Allisia,
We are sorry to know that you are unable to run scan using AVG. This can happen if the AVG program is not updated correctly. We suggest you to uninstall this version of AVG from your computer and install the latest version and check if the scan gets complete without any issue. Please click on this link for the steps to install AVG AntiVirus for Mac http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac.
Thank you.