Mecm, we certainly understand that AVG AntiVirus free is blocking the remote connections through Ultra VNC but we're not sure which feature in AVG free is causing this issue.
This is the reason we requested you to disable individual components to further narrow down the issue.
I'm also having the same exact issue as described here. What is the solution?
This problem is a few years old and Aug can't solve it!!! What opinion will users have about you after such an attitude!?
I am having the same issue with AVG for Business. The problem is that the AVG dialog box can't be clicked off when it appears on screen.
We have a work around, to activate a chat session via the toolbar. Sending a chat allows access to the mouse to click off the AVG dialog box about 80 percent of the time. But this is just a work around.
If it helps, I have noticed this behavior when we get a Microsoft Teams login box from the task tray too.
Mecm, we certainly understand that AVG AntiVirus free is blocking the remote connections through Ultra VNC but we're not sure which feature in AVG free is causing this issue.
This is the reason we requested you to disable individual components to further narrow down the issue.
Hi Richard,
This isn't the usual behavior of AVG program. We're glad to look into this & help you.
Initially, let us identify the AVG component that causes the issue.
In order to do so, follow the steps mentioned below 'Disable Individual components in this article.
We understand your concern & we will esclate this to the senior team again, Mecm. However, the concerned team will require logs to investigate further.
Hence, we've suggested you to write back to us in your own post, as it will reveal the email address registered with AVG.
Note : It isn't recommended to shar the account info over this post.
Also, it would be easier for us to send you an email including the steps to collect the required logs & escalate.
The problem concerns: AVG AntiVirus Free blocking Ultra VNC.
On many Windows 10 x64 computers that have Ultra VNC v.1.1.2.4 and AVG AntiVirus Free installed, I notice a problem. Ultra VNC works great until the main screen of AVG AntiVirus Free is displayed. After displaying the AVG AntiVirus Free main screen or any AVG AntiVirus Free message screen, remote connection support using the Ultra VNC program is blocked. The result of this is that I can't do anything remotely with the mouse, only the image displayed by the computer can be seen. When I uninstall AVG AntiVirus Free this problem never occurs.
I'm sorry, what kind of experience are we talking about? You, a solid company, and can not in your laboratory to investigate this problem with your software!? You have to experiment on users!? That's just delightful!
Hi Mecm,
This isn't the experience we want you to have. We'd like to investigate further on this as we're uncertain about the root cause of this issue.
Hence, we'd request you to write back to us in your own post. This will help us to collect the required logs by sending the steps via email to collect & upload it to our server.
Thank you for your understanding in advance!
Hello, Thomas
We're sorry to know that you are facing the same issue.
To assist further, we request you to create your own post on our community.
It would help us to send email instruction on how to proceed further.
Thank you.
I'm also having the same exact issue as described here. What is the solution?
Hi Fred,
In light of the current circumstances concerning Covid-19 outbreak, there was a delay. Hope you're well.
We're sorry to know that you are facing the same issue.
To assist further, we request you to create your own post on our community.
It would help us to send email instruction on how to proceed further.
Thank you.
I am very sorry, a little over a year ago your nickname (Avinash) already took part in the discussion of such a topic. And you should be aware that the reason for that is the "Self Defense" service. Allow me to refresh your memory. Couldn't your team have reproduced the problem on the test stand and solved it in a whole year!?
Hi Mecm,
We can definitely work on this and find a solution.
Open AVG Antivirus free program. Click on "Menu->About".
Check whether it shows 20.5 version.
Please refer this article (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus) and disable each components of AVG Antivirus free one by one.
Let us know after disabling which component the problem with Ulta VNC gets resolved.
Keep us posted.