AVG antivirus free doesnt work. i dont know if this is a malware

So i have been getting this message when im trying to open my avg antivirus free:
"This is embarrasing avg server isnt responding failed to load avg ui"
I have tried the article how to solve this problem on the avg faq but it doesnt work
Also i cant open the control panel it freezes, no icons appear and i cant click or close it i have to restart it from task manager. i dont know if this is a malware or not.
I tried to run Rkill and it doesnt find anything malicious. please help