Hi Ranjani,
I still haven't received a reply from the senior technicians. May I know when I'll receive an answer?
I've installed it again and the issue persists.
Thanks for continuing to help me!
Hello Reuben,
We regret to hear about the inconvenience caused to you. Could you share a screenshot ( http://avgclick.me/getscreenshot ) of your issue to check it and assist you further? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I already have the Free Edition.
The pop-up screen persists even after AVG is repaired.
Hello Reuben,
We have sent you an email requesting necessary information to analyze the issue. Pleas reply back to the same email so that we could assist you better by analyzing the issue.
Thank you.
Hello Reuben,
Sorry to know that you are receiving these pop-ups even after repairing installation.
Please try re-installing AVG to fix this issue.
You can download and run AVG remover tool through the following link to uninstall all the traces of AVG.
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Please start with a fresh installation of your AVG Antivirus free version through the below link.
http://files-download.avg.com/inst/mp/AVG_Protection_Free_1606.exe
Please feel free to contact us for any further assistance.
Thank you.
Hello Reuben,
Thank you for the screenshot. We suggest you to run AVG repair to fix this issue, please click on this link for the steps to run AVG repair avgclick.me/RepairAVG
Thank you
Hello Reuben,
We regret to hear about the inconvenience caused to you. Could you share a screenshot ( http://avgclick.me/getscreenshot ) of your issue to check it and assist you further? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hi Avinash,
Till now, the box hasn't appeared. As I said, it's a pop-up screen. The "Install Now" option is the only option it shows after the message is displayed.
Hello Reuban,
Thank you for reaching out to us with your concerns. Many of our users find these offers useful: they rely on them to upgrade to our higher levels of protection. We also handpick offers from our other products or those of partners we feel can add to your security or digital experience.
But we do understand the repeated appearance of the same message is frustrating and we are always working on improving your experience with AVG. Also the frequency of pop ups can be controlled directly from the app. See the How to Change the Frequency of Pop-Up Notifications article : http://avgread.me/29lFofA for details how to change it.
If you have suggestions on how these offers might be more relevant to you or less intrusive, please let us know via the product feedback form : http://avgclick.me/AVGfeedback .
Thank you for understanding.
Hello Reuben,
You can use the same account .
Please feel free to contact us if you have any issues with installation.
Thank you.
The pop-up screen persists even after AVG is repaired.
Hi Ranjani,
I still haven't received a reply from the senior technicians. May I know when I'll receive an answer?