Hello Ranjani,
thanks for your reply. I'm afraid offline updates are a requirement for us. The devices are not allowed to be connected to the internet. With that in mind I guess uninstallation/reinstallation isn't necessary?
Hello Jens,
We regret for the inconvenience caused.
Try to repair the program from the control panel and check for the issue again.
Refer this article for repairing the program https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus
Please provide us the version of your AVG AntiVirus.
Hey,
we are running AVG Antivirus Free on airgrapped Windows 7 64bit workstations. However when I attempt to update with aviupd.exe update fails and the log shows the errors:
2019-07-15 08:36:07.447Errorinstcore[204,4240]SgwUpdateVps: cannot copy '2 (0x00000002) []' to ''. Error code (null).
2019-07-15 08:36:07.790Errorinstup[204,4240]InitGroups: definition XML for part 'vps' was not loaded yet!
This happened first on Friday 07/12/2019 (SHA256 cb22f1403ecc7156db80aad543092f80f6efb0138b4bc97c65ab84611b8a0ced) and repeated with todays 07/15/2019 file (SHA256 cafbdf0643c97bf13bcc79b58f7beeba4cbabdc6cf4819af8dca8670f0f10b30). You can find the complete log below. I'd appreciate any pointers to what could be causing this issue.2019-07-15 08:36:07.790Errorinstup[204,4240]InitGroups: definition XML for part 'vps' was not loaded yet!
2019-07-15 08:36:06.355Infoinstup[204,4240]Command: '"C:\Program Files\AVG\Antivirus\setup\instup.exe" /is_avg_product /vps_upd:"C:\Users\Jens\AppData\Local\Temp\_av_iup.tm~a03424"'
2019-07-15 08:36:06.355Infoinstup[204,4240]CPU: Pentium(R) Dual-Core CPU E5500 @ 2.80GHz,2
2019-07-15 08:36:06.355Infoinstup[204,4240]OS: Windows 7 SP1 x64
2019-07-15 08:36:06.355Infoinstup[204,4240]setup: x64
2019-07-15 08:36:06.355Infoinstup[204,4240]Memory: 41% load. Phys:2373872/4062836K free, Page:6645312/8123772K free, Virt:-112644/-128K free
2019-07-15 08:36:06.355Infoinstup[204,4240]DISKs: C:\ - 103GB free / 148GB total
2019-07-15 08:36:06.355Infoinstup[204,4240]Running module version: instup.exe - '19.3.4241.0'
2019-07-15 08:36:06.355Infoinstup[204,4240]Running module version: Instup.dll - '19.3.4241.0'
2019-07-15 08:36:06.355Infomutex[204,4240]The ownership of the secure mutex has been successfully taken.
2019-07-15 08:36:06.355Infoinstup[204,4240]Loading product state
2019-07-15 08:36:06.370Infoinstup[204,4240]Guid = 5795d1b3-122f-4ad2-bc5d-6f1e9d756890, Created = 12:18:49 12.07.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Persistent Guid = 40ca8534-a664-4c91-9382-14f864074b6e, Created = 17:07:25 10.07.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]ProductId = ais
2019-07-15 08:36:06.370Infoinstup[204,4240]Edition = 15
2019-07-15 08:36:06.370Infoinstup[204,4240]SubEdition =
2019-07-15 08:36:06.370Infoinstup[204,4240]Installed Part info:
2019-07-15 08:36:06.370Infoinstup[204,4240]Part 'jrog2' = 'jrog2', 6930 (0x00001B12), 08:14:34 12.07.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Part 'program' = 'prg_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Part 'setup' = 'setup_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Part 'vps' = 'vps_win32', 419893760 (0x19071200), 08:14:37 12.07.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Latest Part info:
2019-07-15 08:36:06.370Infoinstup[204,4240]Part 'jrog2' = 'jrog2', 6930 (0x00001B12), 08:14:34 12.07.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Part 'program' = 'prg_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Part 'setup' = 'setup_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Part 'vps' = 'vps_win32', 419893760 (0x19071200), 08:14:37 12.07.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Backing up 'C:\Program Files\AVG\Antivirus\setup\setup.ini' to registry
2019-07-15 08:36:06.479Infoinstup[204,4240]'C:\Program Files\AVG\Antivirus\setup\setup.ini' successfully backed up to registry
2019-07-15 08:36:06.479Infousnca[204,4240]USN cache loaded from the disk.
2019-07-15 08:36:06.557Infopart[204,4240]SetInstalled: Part package part-jrog2-1b12.vpx is installed.
2019-07-15 08:36:06.620Infopart[204,4240]SetInstalled: Part package part-prg_ais-13030c0c.vpx is installed.
2019-07-15 08:36:06.729Infoinstcore[204,4240]PkgLoadProductInfo: product XML was successfully loaded for part 'program'.
2019-07-15 08:36:06.760Infopart[204,4240]SetInstalled: Part package part-setup_ais-13030c0c.vpx is installed.
2019-07-15 08:36:06.838Infoinstcore[204,4240]PkgLoadProductInfo: product XML was successfully loaded for part 'setup'.
2019-07-15 08:36:06.854Infopart[204,4240]SetInstalled: Part package part-vps_win32-19071200.vpx is installed.
2019-07-15 08:36:06.901Infoinstup[204,4240]Loading Proxy settings
2019-07-15 08:36:06.901Infoinstup[204,4240]Proxy-Type: 'no proxy'
2019-07-15 08:36:06.901Infoinstup[204,4240]Proxy-Authorization: 'no authentication'
2019-07-15 08:36:06.901Infoinstup[204,4240]Proxy-Port: '8080'
2019-07-15 08:36:06.901Infoinstup[204,4240]Proxy-Name: ''
2019-07-15 08:36:06.901Infoinstup[204,4240]Proxy-User: ''
2019-07-15 08:36:06.901Infoinstup[204,4240]Proxy-Pass: '???'
2019-07-15 08:36:06.916Infoevent_rout[204,4240]Registering event handler for burger_client.send_event.8. Description: d:\workspace\forrelease\avg\framework\burger_client\src\burgerstandalonesender.cpp(396)
2019-07-15 08:36:06.916Infoevent_rout[204,4240]Registering event handler for burger_client.flush. Description: d:\workspace\forrelease\avg\framework\burger_client\src\burgerstandalonesender.cpp(411)
2019-07-15 08:36:06.916Infoevent_rout[204,4240]Registering event handler for system.network.connectivity_changed. Description: Module: C:\Program Files\AVG\Antivirus\setup\Instup.dll
2019-07-15 08:36:06.932Infowizard[204,4240]Running module version: HTMLayout.dll - '3.3.2.1'
2019-07-15 08:36:06.932Infowizard[204,4240]Loaded module version: C:\Program Files\AVG\Antivirus\setup\HTMLayout.dll - '3.3.2.1'
2019-07-15 08:36:06.963Infowizard[204,4240]Setup gui was successfully started.
2019-07-15 08:36:07.135Infoinstcore[204,4240]Sfx VPS update has started.
2019-07-15 08:36:07.447Errorinstcore[204,4240]SgwUpdateVps: cannot copy '2 (0x00000002) []' to ''. Error code (null).
2019-07-15 08:36:07.712Noticeservers[204,4240]Load: 'urlpgm' key used as the program repository.
2019-07-15 08:36:07.712Infoservers[204,4240]Server definition(s) loaded from 'C:\Users\Jens\AppData\Local\Temp\_av_iup.tm~a03424\servers.def'
2019-07-15 08:36:07.743Infoprod[204,4240]LoadPartInfo: iex = iex-e returned 0x00000000
2019-07-15 08:36:07.743Infoprod[204,4240]LoadPartInfo: jrog2 = jrog2-1b1b returned 0x00000000
2019-07-15 08:36:07.743Infoprod[204,4240]LoadPartInfo: vps = vps_win32-19071500 returned 0x00000000
2019-07-15 08:36:07.743Infoengine[204,4240]LoadLatestProdAndParts: product file 'prod-vps.vpx' was successfully loaded.
2019-07-15 08:36:07.759Infoengine[204,4240]LoadLatestProdAndParts: part file part-jrog2-1b1b.vpx was successfully loaded.
2019-07-15 08:36:07.790Infoengine[204,4240]LoadLatestProdAndParts: part file part-vps_win32-19071500.vpx was successfully loaded.
2019-07-15 08:36:07.790Errorinstup[204,4240]InitGroups: definition XML for part 'vps' was not loaded yet!
2019-07-15 08:36:07.883Infoengvps[204,4240]ExtractEmUpdates: Embeded uUpdates and EmUpdates special package 'C:\Users\Jens\AppData\Local\Temp\_av_iup.tm~a03424\emu-c0c.vpx' was not found (not in SFX).
2019-07-15 08:36:06.355Infoinstup[204,4240]CPU: Pentium(R) Dual-Core CPU E5500 @ 2.80GHz,2
2019-07-15 08:36:06.355Infoinstup[204,4240]OS: Windows 7 SP1 x64
2019-07-15 08:36:06.355Infoinstup[204,4240]setup: x64
2019-07-15 08:36:06.355Infoinstup[204,4240]Memory: 41% load. Phys:2373872/4062836K free, Page:6645312/8123772K free, Virt:-112644/-128K free
2019-07-15 08:36:06.355Infoinstup[204,4240]DISKs: C:\ - 103GB free / 148GB total
2019-07-15 08:36:06.355Infoinstup[204,4240]Running module version: instup.exe - '19.3.4241.0'
2019-07-15 08:36:06.355Infoinstup[204,4240]Running module version: Instup.dll - '19.3.4241.0'
2019-07-15 08:36:06.355Infomutex[204,4240]The ownership of the secure mutex has been successfully taken.
2019-07-15 08:36:06.355Infoinstup[204,4240]Loading product state
2019-07-15 08:36:06.370Infoinstup[204,4240]Guid = 5795d1b3-122f-4ad2-bc5d-6f1e9d756890, Created = 12:18:49 12.07.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Persistent Guid = 40ca8534-a664-4c91-9382-14f864074b6e, Created = 17:07:25 10.07.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]ProductId = ais
2019-07-15 08:36:06.370Infoinstup[204,4240]Edition = 15
2019-07-15 08:36:06.370Infoinstup[204,4240]SubEdition =
2019-07-15 08:36:06.370Infoinstup[204,4240]Installed Part info:
2019-07-15 08:36:06.370Infoinstup[204,4240]Part 'jrog2' = 'jrog2', 6930 (0x00001B12), 08:14:34 12.07.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Part 'program' = 'prg_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Part 'setup' = 'setup_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Part 'vps' = 'vps_win32', 419893760 (0x19071200), 08:14:37 12.07.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Latest Part info:
2019-07-15 08:36:06.370Infoinstup[204,4240]Part 'jrog2' = 'jrog2', 6930 (0x00001B12), 08:14:34 12.07.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Part 'program' = 'prg_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Part 'setup' = 'setup_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Part 'vps' = 'vps_win32', 419893760 (0x19071200), 08:14:37 12.07.2019
2019-07-15 08:36:06.370Infoinstup[204,4240]Backing up 'C:\Program Files\AVG\Antivirus\setup\setup.ini' to registry
2019-07-15 08:36:06.479Infoinstup[204,4240]'C:\Program Files\AVG\Antivirus\setup\setup.ini' successfully backed up to registry
2019-07-15 08:36:06.479Infousnca[204,4240]USN cache loaded from the disk.
2019-07-15 08:36:06.557Infopart[204,4240]SetInstalled: Part package part-jrog2-1b12.vpx is installed.
2019-07-15 08:36:06.620Infopart[204,4240]SetInstalled: Part package part-prg_ais-13030c0c.vpx is installed.
2019-07-15 08:36:06.729Infoinstcore[204,4240]PkgLoadProductInfo: product XML was successfully loaded for part 'program'.
2019-07-15 08:36:06.760Infopart[204,4240]SetInstalled: Part package part-setup_ais-13030c0c.vpx is installed.
2019-07-15 08:36:06.838Infoinstcore[204,4240]PkgLoadProductInfo: product XML was successfully loaded for part 'setup'.
2019-07-15 08:36:06.854Infopart[204,4240]SetInstalled: Part package part-vps_win32-19071200.vpx is installed.
2019-07-15 08:36:06.901Infoinstup[204,4240]Loading Proxy settings
2019-07-15 08:36:06.901Infoinstup[204,4240]Proxy-Type: 'no proxy'
2019-07-15 08:36:06.901Infoinstup[204,4240]Proxy-Authorization: 'no authentication'
2019-07-15 08:36:06.901Infoinstup[204,4240]Proxy-Port: '8080'
2019-07-15 08:36:06.901Infoinstup[204,4240]Proxy-Name: ''
2019-07-15 08:36:06.901Infoinstup[204,4240]Proxy-User: ''
2019-07-15 08:36:06.901Infoinstup[204,4240]Proxy-Pass: '???'
2019-07-15 08:36:06.916Infoevent_rout[204,4240]Registering event handler for burger_client.send_event.8. Description: d:\workspace\forrelease\avg\framework\burger_client\src\burgerstandalonesender.cpp(396)
2019-07-15 08:36:06.916Infoevent_rout[204,4240]Registering event handler for burger_client.flush. Description: d:\workspace\forrelease\avg\framework\burger_client\src\burgerstandalonesender.cpp(411)
2019-07-15 08:36:06.916Infoevent_rout[204,4240]Registering event handler for system.network.connectivity_changed. Description: Module: C:\Program Files\AVG\Antivirus\setup\Instup.dll
2019-07-15 08:36:06.932Infowizard[204,4240]Running module version: HTMLayout.dll - '3.3.2.1'
2019-07-15 08:36:06.932Infowizard[204,4240]Loaded module version: C:\Program Files\AVG\Antivirus\setup\HTMLayout.dll - '3.3.2.1'
2019-07-15 08:36:06.963Infowizard[204,4240]Setup gui was successfully started.
2019-07-15 08:36:07.135Infoinstcore[204,4240]Sfx VPS update has started.
2019-07-15 08:36:07.447Errorinstcore[204,4240]SgwUpdateVps: cannot copy '2 (0x00000002) []' to ''. Error code (null).
2019-07-15 08:36:07.712Noticeservers[204,4240]Load: 'urlpgm' key used as the program repository.
2019-07-15 08:36:07.712Infoservers[204,4240]Server definition(s) loaded from 'C:\Users\Jens\AppData\Local\Temp\_av_iup.tm~a03424\servers.def'
2019-07-15 08:36:07.743Infoprod[204,4240]LoadPartInfo: iex = iex-e returned 0x00000000
2019-07-15 08:36:07.743Infoprod[204,4240]LoadPartInfo: jrog2 = jrog2-1b1b returned 0x00000000
2019-07-15 08:36:07.743Infoprod[204,4240]LoadPartInfo: vps = vps_win32-19071500 returned 0x00000000
2019-07-15 08:36:07.743Infoengine[204,4240]LoadLatestProdAndParts: product file 'prod-vps.vpx' was successfully loaded.
2019-07-15 08:36:07.759Infoengine[204,4240]LoadLatestProdAndParts: part file part-jrog2-1b1b.vpx was successfully loaded.
2019-07-15 08:36:07.790Infoengine[204,4240]LoadLatestProdAndParts: part file part-vps_win32-19071500.vpx was successfully loaded.
2019-07-15 08:36:07.790Errorinstup[204,4240]InitGroups: definition XML for part 'vps' was not loaded yet!
2019-07-15 08:36:07.883Infoengvps[204,4240]ExtractEmUpdates: Embeded uUpdates and EmUpdates special package 'C:\Users\Jens\AppData\Local\Temp\_av_iup.tm~a03424\emu-c0c.vpx' was not found (not in SFX).
Hello Jens,
Thank you for the info.
We do not have an offline update files in our recent version. Is that possible for you to connect your device with the internet?
Please try to perform update and check the status. If the issue persists, we have to proceed with the uninstallation and re-installation.
Hello Santhosh,
thanks for your quick reply. The version displayed in control panel is 19.3.3084. Repair failed with a similar message, see the log below. The network fails are expected as the PC is not connected to the internet.
2019-07-15 13:27:32.751Infoinstup[3824,2532]Command: '"C:\Program Files\AVG\Antivirus\setup\New_13030c0c\instup.exe" /control_panel /instop:repair /wait'
2019-07-15 13:27:32.751Infoinstup[3824,2532]CPU: Pentium(R) Dual-Core CPU E5500 @ 2.80GHz,2
2019-07-15 13:27:32.751Infoinstup[3824,2532]OS: Windows 7 SP1 x64
2019-07-15 13:27:32.751Infoinstup[3824,2532]setup: x64
2019-07-15 13:27:32.751Infoinstup[3824,2532]Memory: 31% load. Phys:2786300/4062836K free, Page:6836916/8123772K free, Virt:-112644/-128K free
2019-07-15 13:27:32.751Infoinstup[3824,2532]DISKs: C:\ - 103GB free / 148GB total
2019-07-15 13:27:32.751Infoinstup[3824,2532]Running module version: instup.exe - '19.3.4241.0'
2019-07-15 13:27:32.751Infoinstup[3824,2532]Running module version: Instup.dll - '19.3.4241.0'
2019-07-15 13:27:32.766Infomutex[3824,2532]The ownership of the secure mutex has been successfully taken.
2019-07-15 13:27:32.766Infoinstup[3824,2532]Loading product state
2019-07-15 13:27:32.766Infoinstup[3824,2532]Guid = 5795d1b3-122f-4ad2-bc5d-6f1e9d756890, Created = 12:18:49 12.07.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Persistent Guid = 40ca8534-a664-4c91-9382-14f864074b6e, Created = 17:07:25 10.07.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]ProductId = ais
2019-07-15 13:27:32.766Infoinstup[3824,2532]Edition = 15
2019-07-15 13:27:32.766Infoinstup[3824,2532]SubEdition =
2019-07-15 13:27:32.766Infoinstup[3824,2532]Installed Part info:
2019-07-15 13:27:32.766Infoinstup[3824,2532]Part 'jrog2' = 'jrog2', 6930 (0x00001B12), 08:14:34 12.07.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Part 'program' = 'prg_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Part 'setup' = 'setup_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Part 'vps' = 'vps_win32', 419893760 (0x19071200), 08:14:37 12.07.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Latest Part info:
2019-07-15 13:27:32.766Infoinstup[3824,2532]Part 'jrog2' = 'jrog2', 6930 (0x00001B12), 08:14:34 12.07.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Part 'program' = 'prg_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Part 'setup' = 'setup_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Part 'vps' = 'vps_win32', 419893760 (0x19071200), 08:14:37 12.07.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Backing up 'C:\Program Files\AVG\Antivirus\setup\setup.ini' to registry
2019-07-15 13:27:32.797Infoinstup[3824,2532]'C:\Program Files\AVG\Antivirus\setup\setup.ini' successfully backed up to registry
2019-07-15 13:27:32.797Infousnca[3824,2532]USN cache loaded from the disk.
2019-07-15 13:27:32.844Infopart[3824,2532]SetInstalled: Part package part-jrog2-1b12.vpx is installed.
2019-07-15 13:27:32.907Infopart[3824,2532]SetInstalled: Part package part-prg_ais-13030c0c.vpx is installed.
2019-07-15 13:27:33.016Infoinstcore[3824,2532]PkgLoadProductInfo: product XML was successfully loaded for part 'program'.
2019-07-15 13:27:33.031Infopart[3824,2532]SetInstalled: Part package part-setup_ais-13030c0c.vpx is installed.
2019-07-15 13:27:33.109Infoinstcore[3824,2532]PkgLoadProductInfo: product XML was successfully loaded for part 'setup'.
2019-07-15 13:27:33.141Infopart[3824,2532]SetInstalled: Part package part-vps_win32-19071200.vpx is installed.
2019-07-15 13:27:33.172Infoinstup[3824,2532]Loading Proxy settings
2019-07-15 13:27:33.172Infoinstup[3824,2532]Proxy-Type: 'no proxy'
2019-07-15 13:27:33.172Infoinstup[3824,2532]Proxy-Authorization: 'no authentication'
2019-07-15 13:27:33.172Infoinstup[3824,2532]Proxy-Port: '8080'
2019-07-15 13:27:33.172Infoinstup[3824,2532]Proxy-Name: ''
2019-07-15 13:27:33.172Infoinstup[3824,2532]Proxy-User: ''
2019-07-15 13:27:33.172Infoinstup[3824,2532]Proxy-Pass: '???'
2019-07-15 13:27:33.250Infoevent_rout[3824,2532]Registering event handler for burger_client.send_event.8. Description: d:\workspace\forrelease\avg\framework\burger_client\src\burgerstandalonesender.cpp(396)
2019-07-15 13:27:33.250Infoevent_rout[3824,2532]Registering event handler for burger_client.flush. Description: d:\workspace\forrelease\avg\framework\burger_client\src\burgerstandalonesender.cpp(411)
2019-07-15 13:27:33.250Infoevent_rout[3824,2532]Registering event handler for system.network.connectivity_changed. Description: Module: C:\Program Files\AVG\Antivirus\setup\New_13030c0c\Instup.dll
2019-07-15 13:27:33.265Infowizard[3824,2532]Running module version: HTMLayout.dll - '3.3.2.1'
2019-07-15 13:27:33.265Infowizard[3824,2532]Loaded module version: C:\Program Files\AVG\Antivirus\setup\New_13030c0c\HTMLayout.dll - '3.3.2.1'
2019-07-15 13:27:33.297Infowizard[3824,2532]Setup gui was successfully started.
2019-07-15 13:27:33.375Noticeservers[3824,2532]Load: 'urlpgm' key used as the program repository.
2019-07-15 13:27:33.390Infoservers[3824,2532]Server definition(s) loaded from 'C:\Program Files\AVG\Antivirus\setup\servers.def'
2019-07-15 13:27:40.909ErrorAres[3824,2532]Unable to resolve hosts after 7519 ms (258, ?)
2019-07-15 13:27:54.404ErrorAres[3824,2532]Unable to resolve hosts after 13462 ms (258, ?)
2019-07-15 13:27:54.419InfoAres[3824,2532]'v7event.stats.avcdn.net' domain was resolved into [5.62.40.213]
2019-07-15 13:27:54.419InfoAres[3824,2532]'v7event.stats.avcdn.net' domain was resolved into [5.62.40.204]
2019-07-15 13:27:54.419InfoAddrInfo[3824,1148]'v7event.stats.avcdn.net' domain was resolved into [5.62.40.204]
2019-07-15 13:27:54.419InfoAddrInfo[3824,1148]'v7event.stats.avcdn.net' domain was resolved into [5.62.40.213]
2019-07-15 13:27:54.450Infoservers[3824,2532]'http://v7event.stats.avcdn.net/cgi-bin/iavsevents.cgi' with [5.62.40.204] chosen for 'stats10'
2019-07-15 13:27:54.450Infoinstup[3824,2532]CopySetupBinaries has started.
2019-07-15 13:27:54.482Infopkg[3824,2532]IsFullOkay: avbugreport_x64_ais-c0c.vpx - is okay (USN has not changed)
2019-07-15 13:27:54.482Infopkg[3824,2532]IsFullOkay: avdump_x64_ais-c0c.vpx - is okay (USN has not changed)
2019-07-15 13:27:54.482Infopkg[3824,2532]IsFullOkay: avdump_x86_ais-c0c.vpx - is okay (USN has not changed)
2019-07-15 13:27:54.482Infopkg[3824,2532]IsFullOkay: instcont_x64_ais-c0c.vpx - is okay (USN has not changed)
2019-07-15 13:27:54.482Infopkg[3824,2532]IsFullOkay: instup_x64_ais-c0c.vpx - is okay (USN has not changed)
2019-07-15 13:27:54.482Infopkg[3824,2532]IsFullOkay: offertool_x64_ais-c0c.vpx - is okay (USN has not changed)
2019-07-15 13:27:54.482Infopkg[3824,2532]IsFullOkay: setgui_x64_ais-c0c.vpx - is okay (USN has not changed)
2019-07-15 13:27:54.497Infoinstup[3824,2532]PerformUpdate: install actions (8) are executing.
2019-07-15 13:27:54.560Infoinstcore[3824,2532]AcsExtractFile: File 'C:\Program Files\AVG\Antivirus\setup\AvBugReport.exe' was not extracted (already present).
2019-07-15 13:27:54.575Infoinstcore[3824,2532]AcsExtractFile: File 'C:\Program Files\AVG\Antivirus\setup\AvDump.exe' was not extracted (already present).
2019-07-15 13:27:54.622Infoinstcore[3824,2532]AcsExtractFile: File 'C:\Program Files\AVG\Antivirus\setup\instup.exe' was not extracted (already present).
2019-07-15 13:27:54.918Infoinstcore[3824,2532]AcsExtractFile: File 'C:\Program Files\AVG\Antivirus\setup\instup.dll' was not extracted (already present).
2019-07-15 13:27:54.996Infoinstcore[3824,2532]AcsExtractFile: File 'C:\Program Files\AVG\Antivirus\setup\aswOfferTool.exe' was not extracted (already present).
2019-07-15 13:27:55.059Infoinstcore[3824,2532]AcsExtractFile: File 'C:\Program Files\AVG\Antivirus\setup\HTMLayout.dll' was not extracted (already present).
2019-07-15 13:27:55.059Inforepsup[3824,2532]File added to transaction ('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\aswOfferTool.exe' -> '', 19.3.4241.0, OnReboot)
2019-07-15 13:27:55.059Inforepsup[3824,2532]File added to transaction ('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\AvBugReport.exe' -> '', 19.3.4241.0, OnReboot)
2019-07-15 13:27:55.059Inforepsup[3824,2532]File added to transaction ('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\AvDump.exe' -> '', 19.3.4241.0, OnReboot)
2019-07-15 13:27:55.059Inforepsup[3824,2532]File added to transaction ('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\HTMLayout.dll' -> '', 3.3.2.1, OnReboot)
2019-07-15 13:27:55.059Inforepsup[3824,2532]File added to transaction ('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\instup.dll' -> '', 19.3.4241.0, OnReboot)
2019-07-15 13:27:55.059Inforepsup[3824,2532]File added to transaction ('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\instup.exe' -> '', 19.3.4241.0, OnReboot)
2019-07-15 13:27:55.059Inforepsup[3824,2532]File added to transaction ('C:\Program Files\AVG\Antivirus\setup\New_13030c0c' -> '', , OnReboot)
2019-07-15 13:27:55.059Infoinstup[3824,2532]Saving product state.
2019-07-15 13:27:55.121Infoinstup[3824,2532]Guid = 5795d1b3-122f-4ad2-bc5d-6f1e9d756890, Created = 12:18:49 12.07.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Persistent Guid = 40ca8534-a664-4c91-9382-14f864074b6e, Created = 17:07:25 10.07.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]ProductId = ais
2019-07-15 13:27:55.121Infoinstup[3824,2532]Edition = 15
2019-07-15 13:27:55.121Infoinstup[3824,2532]SubEdition =
2019-07-15 13:27:55.121Infoinstup[3824,2532]Installed Part info:
2019-07-15 13:27:55.121Infoinstup[3824,2532]Part 'jrog2' = 'jrog2', 6930 (0x00001B12), 08:14:34 12.07.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Part 'program' = 'prg_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Part 'setup' = 'setup_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Part 'vps' = 'vps_win32', 419893760 (0x19071200), 08:14:37 12.07.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Latest Part info:
2019-07-15 13:27:55.121Infoinstup[3824,2532]Part 'jrog2' = 'jrog2', 6930 (0x00001B12), 08:14:34 12.07.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Part 'program' = 'prg_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Part 'setup' = 'setup_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Part 'vps' = 'vps_win32', 419893760 (0x19071200), 08:14:37 12.07.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Backing up 'C:\Program Files\AVG\Antivirus\setup\setup.ini' to registry
2019-07-15 13:27:55.215Infoinstup[3824,2532]'C:\Program Files\AVG\Antivirus\setup\setup.ini' successfully backed up to registry
2019-07-15 13:27:55.230Inforepsup[3824,2532]Commit: MoveFile('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\aswOfferTool.exe', '', rvrt) was successfully performed.
2019-07-15 13:27:55.230Inforepsup[3824,2532]Commit: MoveFile('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\AvBugReport.exe', '', rvrt) was successfully performed.
2019-07-15 13:27:55.230Inforepsup[3824,2532]Commit: MoveFile('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\AvDump.exe', '', rvrt) was successfully performed.
2019-07-15 13:27:55.230Inforepsup[3824,2532]Commit: MoveFile('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\HTMLayout.dll', '', rvrt) was successfully performed.
2019-07-15 13:27:55.230Inforepsup[3824,2532]Commit: MoveFile('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\instup.dll', '', rvrt) was successfully performed.
2019-07-15 13:27:55.230Inforepsup[3824,2532]Commit: MoveFile('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\instup.exe', '', rvrt) was successfully performed.
2019-07-15 13:27:55.230Inforepsup[3824,2532]Commit: MoveFile('C:\Program Files\AVG\Antivirus\setup\New_13030c0c', '', rvrt) was successfully performed.
2019-07-15 13:27:55.386Inforepsup[3824,2532]Commit: push(rvrt) was successfully performed.
2019-07-15 13:27:55.418Inforepsup[3824,2532]Commit: push(system) was successfully performed.
2019-07-15 13:27:55.418Infoinstup[3824,2532]PerformUpdate: uninstall actions (0) are executing.
2019-07-15 13:27:55.418Infoinstcore[3824,2532]Program Repair has started.
2019-07-15 13:27:55.433Errorinstup[3824,2532]InitGroups: definition XML for part 'vps' was not loaded yet!
2019-07-15 13:27:55.449Infostats[3824,2532]Downloaded files: 0 (0,00 KB)
2019-07-15 13:27:55.449Infostats[3824,2532]Download time: 1 s
2019-07-15 13:27:56.135Noticeservers[3824,2532]Load: 'urlpgm' key used as the program repository.
2019-07-15 13:27:56.135Infoservers[3824,2532]Server definition(s) loaded from 'C:\Program Files\AVG\Antivirus\setup\servers.def'
2019-07-15 13:28:03.654ErrorAres[3824,2532]Unable to resolve hosts after 7519 ms (258, ?)
2019-07-15 13:28:05.729Infodldwrap[3824,2116]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:28:16.992Infodldwrap[3824,2116]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:28:18.381ErrorAres[3824,2532]Unable to resolve hosts after 14710 ms (258, ?)
2019-07-15 13:28:18.412InfoAres[3824,2532]'v7.stats.avcdn.net' domain was resolved into [5.62.40.213]
2019-07-15 13:28:18.412InfoAres[3824,2532]'v7.stats.avcdn.net' domain was resolved into [77.234.45.53]
2019-07-15 13:28:18.412InfoAddrInfo[3824,2872]'v7.stats.avcdn.net' domain was resolved into [5.62.40.213]
2019-07-15 13:28:18.412InfoAddrInfo[3824,2872]'v7.stats.avcdn.net' domain was resolved into [77.234.45.53]
2019-07-15 13:28:18.443Infoservers[3824,2532]'http://v7.stats.avcdn.net/cgi-bin/iavs4stats.cgi' with [5.62.40.213] chosen for 'stats2'
2019-07-15 13:28:28.521Infodldwrap[3824,2116]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:28:29.722Infodldwrap[3824,3980]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:28:40.299Infodldwrap[3824,2116]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:28:40.985Infodldwrap[3824,3980]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:28:52.326Infodldwrap[3824,2116]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:28:52.514Infodldwrap[3824,3980]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:29:04.293Infodldwrap[3824,3980]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:29:04.605Infodldwrap[3824,2116]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:29:16.320Infodldwrap[3824,3980]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:29:17.131Infodldwrap[3824,2116]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:29:28.597Infodldwrap[3824,3980]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:29:29.908Infodldwrap[3824,2116]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:27:32.751Infoinstup[3824,2532]CPU: Pentium(R) Dual-Core CPU E5500 @ 2.80GHz,2
2019-07-15 13:27:32.751Infoinstup[3824,2532]OS: Windows 7 SP1 x64
2019-07-15 13:27:32.751Infoinstup[3824,2532]setup: x64
2019-07-15 13:27:32.751Infoinstup[3824,2532]Memory: 31% load. Phys:2786300/4062836K free, Page:6836916/8123772K free, Virt:-112644/-128K free
2019-07-15 13:27:32.751Infoinstup[3824,2532]DISKs: C:\ - 103GB free / 148GB total
2019-07-15 13:27:32.751Infoinstup[3824,2532]Running module version: instup.exe - '19.3.4241.0'
2019-07-15 13:27:32.751Infoinstup[3824,2532]Running module version: Instup.dll - '19.3.4241.0'
2019-07-15 13:27:32.766Infomutex[3824,2532]The ownership of the secure mutex has been successfully taken.
2019-07-15 13:27:32.766Infoinstup[3824,2532]Loading product state
2019-07-15 13:27:32.766Infoinstup[3824,2532]Guid = 5795d1b3-122f-4ad2-bc5d-6f1e9d756890, Created = 12:18:49 12.07.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Persistent Guid = 40ca8534-a664-4c91-9382-14f864074b6e, Created = 17:07:25 10.07.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]ProductId = ais
2019-07-15 13:27:32.766Infoinstup[3824,2532]Edition = 15
2019-07-15 13:27:32.766Infoinstup[3824,2532]SubEdition =
2019-07-15 13:27:32.766Infoinstup[3824,2532]Installed Part info:
2019-07-15 13:27:32.766Infoinstup[3824,2532]Part 'jrog2' = 'jrog2', 6930 (0x00001B12), 08:14:34 12.07.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Part 'program' = 'prg_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Part 'setup' = 'setup_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Part 'vps' = 'vps_win32', 419893760 (0x19071200), 08:14:37 12.07.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Latest Part info:
2019-07-15 13:27:32.766Infoinstup[3824,2532]Part 'jrog2' = 'jrog2', 6930 (0x00001B12), 08:14:34 12.07.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Part 'program' = 'prg_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Part 'setup' = 'setup_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Part 'vps' = 'vps_win32', 419893760 (0x19071200), 08:14:37 12.07.2019
2019-07-15 13:27:32.766Infoinstup[3824,2532]Backing up 'C:\Program Files\AVG\Antivirus\setup\setup.ini' to registry
2019-07-15 13:27:32.797Infoinstup[3824,2532]'C:\Program Files\AVG\Antivirus\setup\setup.ini' successfully backed up to registry
2019-07-15 13:27:32.797Infousnca[3824,2532]USN cache loaded from the disk.
2019-07-15 13:27:32.844Infopart[3824,2532]SetInstalled: Part package part-jrog2-1b12.vpx is installed.
2019-07-15 13:27:32.907Infopart[3824,2532]SetInstalled: Part package part-prg_ais-13030c0c.vpx is installed.
2019-07-15 13:27:33.016Infoinstcore[3824,2532]PkgLoadProductInfo: product XML was successfully loaded for part 'program'.
2019-07-15 13:27:33.031Infopart[3824,2532]SetInstalled: Part package part-setup_ais-13030c0c.vpx is installed.
2019-07-15 13:27:33.109Infoinstcore[3824,2532]PkgLoadProductInfo: product XML was successfully loaded for part 'setup'.
2019-07-15 13:27:33.141Infopart[3824,2532]SetInstalled: Part package part-vps_win32-19071200.vpx is installed.
2019-07-15 13:27:33.172Infoinstup[3824,2532]Loading Proxy settings
2019-07-15 13:27:33.172Infoinstup[3824,2532]Proxy-Type: 'no proxy'
2019-07-15 13:27:33.172Infoinstup[3824,2532]Proxy-Authorization: 'no authentication'
2019-07-15 13:27:33.172Infoinstup[3824,2532]Proxy-Port: '8080'
2019-07-15 13:27:33.172Infoinstup[3824,2532]Proxy-Name: ''
2019-07-15 13:27:33.172Infoinstup[3824,2532]Proxy-User: ''
2019-07-15 13:27:33.172Infoinstup[3824,2532]Proxy-Pass: '???'
2019-07-15 13:27:33.250Infoevent_rout[3824,2532]Registering event handler for burger_client.send_event.8. Description: d:\workspace\forrelease\avg\framework\burger_client\src\burgerstandalonesender.cpp(396)
2019-07-15 13:27:33.250Infoevent_rout[3824,2532]Registering event handler for burger_client.flush. Description: d:\workspace\forrelease\avg\framework\burger_client\src\burgerstandalonesender.cpp(411)
2019-07-15 13:27:33.250Infoevent_rout[3824,2532]Registering event handler for system.network.connectivity_changed. Description: Module: C:\Program Files\AVG\Antivirus\setup\New_13030c0c\Instup.dll
2019-07-15 13:27:33.265Infowizard[3824,2532]Running module version: HTMLayout.dll - '3.3.2.1'
2019-07-15 13:27:33.265Infowizard[3824,2532]Loaded module version: C:\Program Files\AVG\Antivirus\setup\New_13030c0c\HTMLayout.dll - '3.3.2.1'
2019-07-15 13:27:33.297Infowizard[3824,2532]Setup gui was successfully started.
2019-07-15 13:27:33.375Noticeservers[3824,2532]Load: 'urlpgm' key used as the program repository.
2019-07-15 13:27:33.390Infoservers[3824,2532]Server definition(s) loaded from 'C:\Program Files\AVG\Antivirus\setup\servers.def'
2019-07-15 13:27:40.909ErrorAres[3824,2532]Unable to resolve hosts after 7519 ms (258, ?)
2019-07-15 13:27:54.404ErrorAres[3824,2532]Unable to resolve hosts after 13462 ms (258, ?)
2019-07-15 13:27:54.419InfoAres[3824,2532]'v7event.stats.avcdn.net' domain was resolved into [5.62.40.213]
2019-07-15 13:27:54.419InfoAres[3824,2532]'v7event.stats.avcdn.net' domain was resolved into [5.62.40.204]
2019-07-15 13:27:54.419InfoAddrInfo[3824,1148]'v7event.stats.avcdn.net' domain was resolved into [5.62.40.204]
2019-07-15 13:27:54.419InfoAddrInfo[3824,1148]'v7event.stats.avcdn.net' domain was resolved into [5.62.40.213]
2019-07-15 13:27:54.450Infoservers[3824,2532]'http://v7event.stats.avcdn.net/cgi-bin/iavsevents.cgi' with [5.62.40.204] chosen for 'stats10'
2019-07-15 13:27:54.450Infoinstup[3824,2532]CopySetupBinaries has started.
2019-07-15 13:27:54.482Infopkg[3824,2532]IsFullOkay: avbugreport_x64_ais-c0c.vpx - is okay (USN has not changed)
2019-07-15 13:27:54.482Infopkg[3824,2532]IsFullOkay: avdump_x64_ais-c0c.vpx - is okay (USN has not changed)
2019-07-15 13:27:54.482Infopkg[3824,2532]IsFullOkay: avdump_x86_ais-c0c.vpx - is okay (USN has not changed)
2019-07-15 13:27:54.482Infopkg[3824,2532]IsFullOkay: instcont_x64_ais-c0c.vpx - is okay (USN has not changed)
2019-07-15 13:27:54.482Infopkg[3824,2532]IsFullOkay: instup_x64_ais-c0c.vpx - is okay (USN has not changed)
2019-07-15 13:27:54.482Infopkg[3824,2532]IsFullOkay: offertool_x64_ais-c0c.vpx - is okay (USN has not changed)
2019-07-15 13:27:54.482Infopkg[3824,2532]IsFullOkay: setgui_x64_ais-c0c.vpx - is okay (USN has not changed)
2019-07-15 13:27:54.497Infoinstup[3824,2532]PerformUpdate: install actions (8) are executing.
2019-07-15 13:27:54.560Infoinstcore[3824,2532]AcsExtractFile: File 'C:\Program Files\AVG\Antivirus\setup\AvBugReport.exe' was not extracted (already present).
2019-07-15 13:27:54.575Infoinstcore[3824,2532]AcsExtractFile: File 'C:\Program Files\AVG\Antivirus\setup\AvDump.exe' was not extracted (already present).
2019-07-15 13:27:54.622Infoinstcore[3824,2532]AcsExtractFile: File 'C:\Program Files\AVG\Antivirus\setup\instup.exe' was not extracted (already present).
2019-07-15 13:27:54.918Infoinstcore[3824,2532]AcsExtractFile: File 'C:\Program Files\AVG\Antivirus\setup\instup.dll' was not extracted (already present).
2019-07-15 13:27:54.996Infoinstcore[3824,2532]AcsExtractFile: File 'C:\Program Files\AVG\Antivirus\setup\aswOfferTool.exe' was not extracted (already present).
2019-07-15 13:27:55.059Infoinstcore[3824,2532]AcsExtractFile: File 'C:\Program Files\AVG\Antivirus\setup\HTMLayout.dll' was not extracted (already present).
2019-07-15 13:27:55.059Inforepsup[3824,2532]File added to transaction ('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\aswOfferTool.exe' -> '', 19.3.4241.0, OnReboot)
2019-07-15 13:27:55.059Inforepsup[3824,2532]File added to transaction ('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\AvBugReport.exe' -> '', 19.3.4241.0, OnReboot)
2019-07-15 13:27:55.059Inforepsup[3824,2532]File added to transaction ('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\AvDump.exe' -> '', 19.3.4241.0, OnReboot)
2019-07-15 13:27:55.059Inforepsup[3824,2532]File added to transaction ('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\HTMLayout.dll' -> '', 3.3.2.1, OnReboot)
2019-07-15 13:27:55.059Inforepsup[3824,2532]File added to transaction ('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\instup.dll' -> '', 19.3.4241.0, OnReboot)
2019-07-15 13:27:55.059Inforepsup[3824,2532]File added to transaction ('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\instup.exe' -> '', 19.3.4241.0, OnReboot)
2019-07-15 13:27:55.059Inforepsup[3824,2532]File added to transaction ('C:\Program Files\AVG\Antivirus\setup\New_13030c0c' -> '', , OnReboot)
2019-07-15 13:27:55.059Infoinstup[3824,2532]Saving product state.
2019-07-15 13:27:55.121Infoinstup[3824,2532]Guid = 5795d1b3-122f-4ad2-bc5d-6f1e9d756890, Created = 12:18:49 12.07.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Persistent Guid = 40ca8534-a664-4c91-9382-14f864074b6e, Created = 17:07:25 10.07.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]ProductId = ais
2019-07-15 13:27:55.121Infoinstup[3824,2532]Edition = 15
2019-07-15 13:27:55.121Infoinstup[3824,2532]SubEdition =
2019-07-15 13:27:55.121Infoinstup[3824,2532]Installed Part info:
2019-07-15 13:27:55.121Infoinstup[3824,2532]Part 'jrog2' = 'jrog2', 6930 (0x00001B12), 08:14:34 12.07.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Part 'program' = 'prg_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Part 'setup' = 'setup_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Part 'vps' = 'vps_win32', 419893760 (0x19071200), 08:14:37 12.07.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Latest Part info:
2019-07-15 13:27:55.121Infoinstup[3824,2532]Part 'jrog2' = 'jrog2', 6930 (0x00001B12), 08:14:34 12.07.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Part 'program' = 'prg_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Part 'setup' = 'setup_ais', 318966796 (0x13030C0C), 08:34:27 11.03.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Part 'vps' = 'vps_win32', 419893760 (0x19071200), 08:14:37 12.07.2019
2019-07-15 13:27:55.121Infoinstup[3824,2532]Backing up 'C:\Program Files\AVG\Antivirus\setup\setup.ini' to registry
2019-07-15 13:27:55.215Infoinstup[3824,2532]'C:\Program Files\AVG\Antivirus\setup\setup.ini' successfully backed up to registry
2019-07-15 13:27:55.230Inforepsup[3824,2532]Commit: MoveFile('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\aswOfferTool.exe', '', rvrt) was successfully performed.
2019-07-15 13:27:55.230Inforepsup[3824,2532]Commit: MoveFile('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\AvBugReport.exe', '', rvrt) was successfully performed.
2019-07-15 13:27:55.230Inforepsup[3824,2532]Commit: MoveFile('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\AvDump.exe', '', rvrt) was successfully performed.
2019-07-15 13:27:55.230Inforepsup[3824,2532]Commit: MoveFile('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\HTMLayout.dll', '', rvrt) was successfully performed.
2019-07-15 13:27:55.230Inforepsup[3824,2532]Commit: MoveFile('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\instup.dll', '', rvrt) was successfully performed.
2019-07-15 13:27:55.230Inforepsup[3824,2532]Commit: MoveFile('C:\Program Files\AVG\Antivirus\setup\New_13030c0c\instup.exe', '', rvrt) was successfully performed.
2019-07-15 13:27:55.230Inforepsup[3824,2532]Commit: MoveFile('C:\Program Files\AVG\Antivirus\setup\New_13030c0c', '', rvrt) was successfully performed.
2019-07-15 13:27:55.386Inforepsup[3824,2532]Commit: push(rvrt) was successfully performed.
2019-07-15 13:27:55.418Inforepsup[3824,2532]Commit: push(system) was successfully performed.
2019-07-15 13:27:55.418Infoinstup[3824,2532]PerformUpdate: uninstall actions (0) are executing.
2019-07-15 13:27:55.418Infoinstcore[3824,2532]Program Repair has started.
2019-07-15 13:27:55.433Errorinstup[3824,2532]InitGroups: definition XML for part 'vps' was not loaded yet!
2019-07-15 13:27:55.449Infostats[3824,2532]Downloaded files: 0 (0,00 KB)
2019-07-15 13:27:55.449Infostats[3824,2532]Download time: 1 s
2019-07-15 13:27:56.135Noticeservers[3824,2532]Load: 'urlpgm' key used as the program repository.
2019-07-15 13:27:56.135Infoservers[3824,2532]Server definition(s) loaded from 'C:\Program Files\AVG\Antivirus\setup\servers.def'
2019-07-15 13:28:03.654ErrorAres[3824,2532]Unable to resolve hosts after 7519 ms (258, ?)
2019-07-15 13:28:05.729Infodldwrap[3824,2116]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:28:16.992Infodldwrap[3824,2116]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:28:18.381ErrorAres[3824,2532]Unable to resolve hosts after 14710 ms (258, ?)
2019-07-15 13:28:18.412InfoAres[3824,2532]'v7.stats.avcdn.net' domain was resolved into [5.62.40.213]
2019-07-15 13:28:18.412InfoAres[3824,2532]'v7.stats.avcdn.net' domain was resolved into [77.234.45.53]
2019-07-15 13:28:18.412InfoAddrInfo[3824,2872]'v7.stats.avcdn.net' domain was resolved into [5.62.40.213]
2019-07-15 13:28:18.412InfoAddrInfo[3824,2872]'v7.stats.avcdn.net' domain was resolved into [77.234.45.53]
2019-07-15 13:28:18.443Infoservers[3824,2532]'http://v7.stats.avcdn.net/cgi-bin/iavs4stats.cgi' with [5.62.40.213] chosen for 'stats2'
2019-07-15 13:28:28.521Infodldwrap[3824,2116]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:28:29.722Infodldwrap[3824,3980]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:28:40.299Infodldwrap[3824,2116]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:28:40.985Infodldwrap[3824,3980]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:28:52.326Infodldwrap[3824,2116]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:28:52.514Infodldwrap[3824,3980]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:29:04.293Infodldwrap[3824,3980]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:29:04.605Infodldwrap[3824,2116]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:29:16.320Infodldwrap[3824,3980]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:29:17.131Infodldwrap[3824,2116]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:29:28.597Infodldwrap[3824,3980]HttpPost: win32 error 11207 (0x00002BC7).
2019-07-15 13:29:29.908Infodldwrap[3824,2116]HttpPost: win32 error 11207 (0x00002BC7).
Hello Ranjani,
thanks for your reply. I'm afraid offline updates are a requirement for us. The devices are not allowed to be connected to the internet. With that in mind I guess uninstallation/reinstallation isn't necessary?
Jens,
Unfortunately, we do not have offline updates in our latest version. AVG 19.3 version which you have is an older one and recommend you to uninstall it.
Reinstall latest version of AVG Antivirus Free using offline installer: https://www.avg.com/en-us/installation-files-prd-gsr-free . However, the internet connection is required for further updates.
Hello Jens,
We regret for the inconvenience caused.
Try to repair the program from the control panel and check for the issue again.
Refer this article for repairing the program https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus
Please provide us the version of your AVG AntiVirus.