AVG Antivirus Free on Windows 10 - Failed update

AVG Protection
7

Hello Mrs. Smith.
We apologize for the inconvenience caused. We would request you to follow the steps below to resolve your issue and install AVG successfully.
Go to the Control Panel.
Click Network and Internet > Network and Sharing Center > Change adapter settings.
Select the connection for which you want to configure Google Public DNS. For example:
To change the settings for an Ethernet connection, right-click Local Area Connection > Properties.
To change the settings for a wireless connection, right-click Wireless Network Connection >Properties.
Select the Networking tab. select Internet Protocol Version 4 (TCP/IPv4)  and then click Properties.
Under DNS section Select Use the following DNS server address:

8.8.8.8

8.8.4.4

Select OK.
Restart the computer and then try to install the product.
Please, feel free to let us know if you require any further assistance. Thank you.

8

This seems to have worked!

Perhaps The AVG Zen does not agree with my computer for some reason. Because I had not ever had any problems until Zen was installed.

Thank you for your help.

1

AVG Zen says, when I turn on my computer "Sorry. An unknown issue has prevented Internet Security from  installing… Error code: 0xE0010002"

AVG says that I need to update my protection, but when I try to it says, "Could not finish automatic state repair. We weren't able to fix one or more components".

When I attempt to Repair my AVG Protection it says "Repair Failed… Error code: 0xE0010002, Description: Event exec_finished".

4
  1. Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
    NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.

    To download our AVG free antivirus without Zen please use the below link:
    For 32 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
    For 64 bit: http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe

    Please feel free to contact us should you need any assistance.
5

This seems to have worked!

Perhaps The AVG Zen does not agree with my computer for some reason. Because I had not ever had any problems until Zen was installed.

Thank you for your help.

2

Hello Mrs. Smith,

Thank you for trying the instructions.
That looks weird, in this case, we request you to do a complete reinstallation of the AVG free antivirus program using the AVG remover tool.
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.

3

You are most welcome, Mrs Smith.
Glad to know that your issue got resolved.
Thank you for following the instructions and posting back.
Please feel free to contact us should you need any assistance.
We wish you a Happy New Year!!!

6


"Under DNS section Select Use the following DNS server address:

8.8.8.8

8.8.4.4

Select OK."

When I Select OK a popup says "The DNS server "8.8.8.8" is not a valid IP address", and "The DNS server "8.8.4.4" is not a valid IP address".