AVG Antivirus Free - "Protection is disabled" error message

AVG Protection
2

Doug,
I am sorry to hear this. I have sent an email to collect diagnostic information regarding the issue. Please follow the email instruction and reply back with required data. This will help us to escalate to our senior team and they will contact you with a resolution as soon as possible.
Thank you.

5

Hello Doug,

I am sorry to hear that. Please check if you have any other security software installed in your computer. if it is, then please uninstall them and check if that fix the issue. Please reinstall software analyzer in your computer and see if it shows as fully protected. If you face any difficulties, feel free to contact us.

1

Above message appears when opening AVG window. I reviewed other posts regarding this same issue, so I  ran the AVG Clear Tool, Then the AVG Remover, removed the folders,  finally downloading and reinstalling AVG Free (all according to the advice given from AVG), but the problem still exists. The Software Analyzer seems to be the culprit. It is off, if I attempt to start it, it turns off after a second or two.  I have uninstalled the Software Analyzer and now everything else is working properly.  How do I get the analyzer to install properly.


Current version is : 17.5.3021

4

No other security software on laptop. Reinstalled SA and it would not start. Rebooted, started SA, then  it went off in about 3 seconds.

3

Hello Doug,

I am sorry to hear that. Please check if you have any other security software installed in your computer. if it is, then please uninstall them and check if that fix the issue. Please reinstall software analyzer in your computer and see if it shows as fully protected. If you face any difficulties, feel free to contact us.