Hello Naty,
We regret for the inconvenience caused and we appreciate your patience and efforts so far. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 03801948 by copying and pasting it from this message.
Click send output.
As soon as we receive the data, we will analyze the files and provide you with further information.
Hello Naty,
We regret for the inconvenience caused and we appreciate your patience and efforts so far. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 03801948 by copying and pasting it from this message.
Click send output.
As soon as we receive the data, we will analyze the files and provide you with further information.
Is the 6th time I try to install AVG 2016 Antivirus Free and won't let me install. Everytime is the same error message with the code 0xC0070643. I already used the Remover and the Reset Access. I don't know what else to do.