AVG antivirus free

Hello Colin.
I request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then proceed with the uninstallation of AVG Zen. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Thank you.

Hello Victoria.
We apologize for the inconvenience caused. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.

Hello Colin.
I request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then proceed with the uninstallation of AVG Zen. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Thank you.

I've tried installing AVG zen several times but protection and identity get to 86% and then stop. I've tried uninstalling and reinstalling but the same problem persists. I then tried using the AVG remover tool mentioned in a previous post and followed the link to download the program without zen but it gets stuck just over halfway through the the installing stage. After quite a while it then says that it could not install with the error code 0xa0010004 and event exec_finished. Any ideas what else I can try?

Hi Support,

Can you also send me the instructions as I'm having the same problem!

Thanks!