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9

AVG Scan History

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Hi William,

We will check this for you.
Could you share us the screenshot of the exclamation mark you are getting even when there is 0 infected files?
You can refer this article for the steps to capture the screenshot : https://bit.ly/31LAgNV
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

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I to have been having this troube since the last update and have been trying to figure out what was wrong.I discoverd when i look in the scan report located on the C drive it said it couldn't acces a pdf file to do with One drive ( whitch i dont use ). I added a exception for this file and the red exclimation mark is now gone. I hope this might helps anyone with the same problem.

2

Hi Andrew,

Thank you for sharing your work around.
Could you mention whether it is appearing only for One Drive files?

3

I to have been having this troube since the last update and have been trying to figure out what was wrong.I discoverd when i look in the scan report located on the C drive it said it couldn't acces a pdf file to do with One drive ( whitch i dont use ). I added a exception for this file and the red exclimation mark is now gone. I hope this might helps anyone with the same problem.

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Thank you for hte information, Andrew.
The reason is because, the files stored on a cloud server, could not be scanned by AVG.

6

Appreciate your efforts in sharing us the screenshots, William.
In the latest version, our devlopers has designed the progam in such a way to notify the users when a file is unavailable for scan. The ghost icon beside the scan doesn't required to be necessarily a threat. If a file (broken file) is unavailable for scan, then the ghost icon would be displayed.
Thank you for your understanding in advance!

7

Hi William,

We will check this for you.
Could you share us the screenshot of the exclamation mark you are getting even when there is 0 infected files?
You can refer this article for the steps to capture the screenshot : https://bit.ly/31LAgNV
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

I've been using AVG Antivirus free for a long time but after a recent update, the Scan History has been showing these little "ghost" icons next to each scan result with a red exclamation mark next to it. When I click on the down arrow to see the results for each scan, it always says 0 infected files. I'm wondering if the scan results are correct and if so, why is the "ghost" with the exclamation mark even necessary? Thanks so much in advance.

-Will Bessent

p.s. I searched for this in support before posting this, no luck. :frowning: