Hello David,
We are sorry to hear that. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click here : FTP: http://www.avg.com/filedir/util/AVG_SysInfoFTP.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 03660786 by copying and pasting it from this email
Please copy Sysinfo File name and Click send output
Reply to this email and let us know the file name and whether the data has been successfully sent. Please do not modify the email subject.
I have tried entering safe mode. I can't delete the AVG programme completely and when I try to go into the 'Programs' section to uninstall, the only option is to reinstall and then, after attempting to do so, an error message comes up. Where am I going wrong please?
In case the rest of this conversation is no longer accessible, I'm trying to reinstall AVG Antivirus because of the programme telling me that my computer isn't fully protected and not allowing me to update the AVG programme.
Hello David,
We are sorry to hear that. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click here : FTP: http://www.avg.com/filedir/util/AVG_SysInfoFTP.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 03660786 by copying and pasting it from this email
Please copy Sysinfo File name and Click send output
Reply to this email and let us know the file name and whether the data has been successfully sent. Please do not modify the email subject.