AVG Antivirus not working

AVG Protection
1

Sunday 9th Dec - UK 22.30
Can't run AVG on my imac OSX 10.13.6 - message says problem at AVG's end and I'm not protected.
Any ideas as to how long this is going to be down ?

Thanks. Dave

2

Hi David,

We are sorry to hear this.

We are unable to find any active products under your account.

Let us know, if you are using the free version of AVG AntiVirus.

Please share us the screenshot of the error message to investigate further.

Keep us posted.

3

Appreciate your technical knowledge, David. We're glad to know that you've managed to fix the issue. 
Your valuable feedback is appreciated & the concerend team might take this into consideration in future. 
Thank you for reaching us. Have a great day!

4

Thanks for that - I am running free version.
So if it wasn't your end as indicated, I had to assume something wrong at my end,
Eventually managed to uninstall AVG Antivirus and I downloaded whatever was current for the mac from your site.
Installed OK and I appear now to be back with 'Web & Email' and 'Computer' both protected. Am now running full scan to make sure nothing untoward has occurred whilst AVG was not functioning.

NB : There was no obvious indication that I had a problem with AVG Antivirus - if AVG isn't continuously scanning (or whatever it does) why not change the toolbar icon colour to, say, red ?

Appreciate your help, anyway.

Regards, Dave

5

Hi David,

We are sorry to hear this.

We are unable to find any active products under your account.

Let us know, if you are using the free version of AVG AntiVirus.

Please share us the screenshot of the error message to investigate further.

Keep us posted.