Hello Natasha. We apologize for the inconvenience caused. We are sorry for the delay in responding. We would require some more information to diagnose your issue. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1.Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the "AVG SysInfo tool".
2.Run the downloaded tool.
3.Click "Accept" to confirm the license agreement, and then click "Continue".
4.Once the screen Output created is shown, fill in any additional details, or click "Attach" if you want to attach any additional files, such as screenshots.
5.Click "Send", fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information. Thank you.
I am also having this very same issue. Exact same popup. About to uninstall AVG and find something else if this doesn't stop.
Same here. Very annoying, but nothing to pull my remaining hair about: just bring up task manager (Ctrl-Shift-Escape) and kill the application (until next boot, I guess). The popup dissapears and the avg process seems to be unaffected.
When the box comes up press <ALT>+<F4> and the box disappears.
If this is not adressed soon I will be switching to another free antivirus. AVG is not the only one.
Hello John,
Thank you for contacting us. Could you please share a screenshot ( http://avgclick.me/createascreenshot ) of the pop up you are receiving?
I have started getting the following popup from my AVG antivirus free version 1.521.51612 (setup vrsion):
"Check for potential security improvements." "Check now".
When I click on the link "Check now" nothing happens. I can't even close the popup.
I have been using AVG for years and never have got this popup.
Windows 10 PC
John S.
I am also having this very same issue. Exact same popup. About to uninstall AVG and find something else if this doesn't stop.
Hello L S,
I really apologize for the inconvenience caused. I understand how frustrating this could be for you. We truly do not want to lose a valuable customer like you due to such an issue. We have escalated your concern to our senior level and we will get back to you with a resolution. Appreciate your patience. Thank you.
Hello John. We apologize for the inconvenience caused. We are sorry for the delay in responding. We would require some more information to diagnose your issue. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1.Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the "AVG SysInfo tool".
2.Run the downloaded tool.
3.Click "Accept" to confirm the license agreement, and then click "Continue".
4.Once the screen Output created is shown, fill in any additional details, or click "Attach" if you want to attach any additional files, such as screenshots.
5.Click "Send", fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information. Thank you.
Same here. Very annoying, but nothing to pull my remaining hair about: just bring up task manager (Ctrl-Shift-Escape) and kill the application (until next boot, I guess). The popup dissapears and the avg process seems to be unaffected.
having the same issue, very close to uninstalling and getting another antivirus