Hello Stan,
We apologize for the inconvenience caused.
Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version and fill out necessary details and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
Thank you. Joyson, AVG Customer Care.
Hello Stan,
We apologize for the inconvenience caused.
Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version and fill out necessary details and click on Email option. The AVG mobile team will reply back to you via email with a resolution.
Thank you. Joyson, AVG Customer Care.
I attempted to follow the instructions of the Android team.
"Go to Google Play store and download AVG Cleaner Pro"
However I cannot do that without clicking purchase and I will not pay twice for a product.
SO disappointed in AVG…
Update: I uninstalled and reinstalled the free app and then was allowed to log in and update the app to Pro. It appears both Androids are now protected. However ZEN dashboard states both Androids now have no protection apps.
Why did all of these AVG issues (different for each device) on every device i have all at once yesterday morning??? Only the Computer gods will know, I guess.
SO I hate to ask…how do I get ZEN to display the proper information or is it correct and it only appears my Androids have protection on them??
Other user Stan Balkema posting (https://support.avg.com/answers?id=906b0000000DfnKAAS).
Stan, As stated by Joyson Regis (AVG Technologies)… Please note that this Community deals mainly with the technical queries regarding AVG Windows products. AVG Android support is provided through email only.
AVG Guru