AVG antivirus pro

Hello Tanai,
I understand that you have purchased AVG Antivirus Pro from Google Play store and experiencing issues with it's activation. In this case, I request you to contact our Mobile Support team. They will help you to activate your paid subscription.
Best regards,
Alok.

Hello Tanai,
I understand that you have purchased AVG Antivirus Pro from Google Play store and experiencing issues with it's activation. In this case, I request you to contact our Mobile Support team. They will help you to activate your paid subscription.
Best regards,
Alok.

I've purchased the upgrade for avg antivirus pro, but I can't get to it ,it keep going to the upgrade page and I'm not about to pay twice .How can i either get my refund or the upgrade that I paid for ? The payment is on my bill statement ,can this b rectified?