Hello Larry,
We regret for the inconvenience caused. While verifying your account you have AVG Protection multidevice (1 year subscription) as your active subscription. Please make sure whether you have activated the program using your AVG My Account credentials.
ON FEBRUARY 3, 2016 I ORDERED AVG ANTIVIRUS PRO AND PAID THE $59.99 WITH MY AMERICAN EXPRESS CREDIT CARD. THE TRANSACTION IS SHOWN ON MY 2/10/16 AMERICAN EXPRESS BILLING STATEMENT. MY COMPUTER GIVES ME A MESSAGE THAT I DO NOT HAVE AVG ANTIVIRUS PROTECTION OF ANY KIND. WHAT IS GOING ON? IF YOU STRAIGHTEN THIS OUT I WOULD LIKE TO KNOW HOW TO APPLY TO MY TWO OTHER COMPUTERS SINCE YOU SAY THAT THIS COVERAGE IS FREE.
ON THAT SAME DAY I TRIED TO PURCHASE AVG PERFORMANCE. WHEN THE TEST WAS RUN IT SHOULD VARIOU THINGS BUT THE ONE THAT CONCERNED ME WAS THE IDENTIFICATION OF 131 GIGABITS ON DUPLICATE FILES. I KNOW I HAVE THESE DUPLICATES FOR USE IN CATEGORIZING MY MOVIES AND PICTURES. I DO NOT WANT THESE ERASED BECAUSE IT TOOK ME A THOUSAND MAN-HOURS TO CREATE THEM. HOW CAN I USE THIS PRODUCT AND AVOID THE ERASHER OF DUPLICATE FILES? I HAVE ONE AND A HALF TERABITES OF MEMORY SO I HAVE PLENTY OF SPACE. PLEASE TRY TO ADDRESS MY PROBLEMS AS DELINEATED ABOVE.
THANKS LARRY BRIDGES
Hello Larry,
We regret for the inconvenience caused. While verifying your account you have AVG Protection multidevice (1 year subscription) as your active subscription. Please make sure whether you have activated the program using your AVG My Account credentials.