Hello Susan,
We are sorry to hear about that. From your account, we see that you already have AVG Internet Security which has the enhanced firewall features in it. Since you have mentioned that the components are red, we suggest you to repair the AVG Internet security from the control panel once using this article: http://avgread.me/1BVxDSY. If the issue persist, please get back to us we are here to help you. Thank you.
AVG TUNE UP HAS ADVISED ME TO HAVE AVG ANTIVIRUS PROTECTION PRO TO GET ENHANCED FIREWALL.
HOWEVER I ALREADY HAVE AVG INTERNET SECURITY UNTIL 23RD FEBRUARY 2020.
DO I STILL NEED TO UPDATE WITH ANTIVIRUS PROTECTION PRO TO GET ENHANCED FIREWALL?
WHEN I FIRST OPEN UP THE COMPUTER ALL THE COMPONENTS COME UP RED & THEY ALL STATE UNKNOWN. PLEASE ADVISE ASAP
Hello Susan,
We apologize for that. We have sent an email to your registered email address to uninstall and reinstall the AVG Internet Security, please do go through the email and let us know if you face the same issue even after reinstalling AVG. Thank you for understanding.