Francisco, although you have uninstalled the older version, the traces of the product will still remain in your computer.
So, we have to run a clear tool to remove the old traces.
Use this link to run the clear tool https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
Restart the computer after running the clear tool.
Once the computer is restarted try to install the product again.
Let us know the status of the issue.
Hello Francisco,
We can help you with this.
Could you mention the name of your operating system?
Provide the screenshot of the error message that you received for installation.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hello, I have deleted all the files that contained the AVG name of the managed C, and the User. But again the errors appear. What file will I delete if not AVG file appears in C? I deleted with the removeavg and clearavg, more than 5 times, in addition to the manual removal. Maybe I should look for a parapsychologist or a priest to get the solution to this event.
AVG Antivirus was not detected to be installed on this machine. This installer cannot continue¡¡
Why? My computer had installed the free version for many years, but my computer does not have internet. In the past I updated the antivirus by downloading a file. Recently the download is an .exe (aviupd), now it says it is not updated. This does not work
Francisco,
I really appreciate your effort in trying to resolve this issue. Please delete the AVG folders manually from C drive, and click here for the instruction to download/install AVG Antivirus Free.
Regards,
Alok.
Francisco, thank you for providing the screenshots, we can see them.
You are using an older version for which virus definition updates have been stopped. We'd request to uninstall it and install latest version.
Click this link for steps to install newer version of AVG Anti Virus free. The latest version AVG program does not have an option to install updates manually. It automatically check and download the latest definitions when an active internet connection is detected.
I will uninstall the old AVG, I also run AVG-ResetAccess, I have also run AVGRemover, … I installed. I turned off and turned on the computer (everything executed as administrator), but the errors return, I did it several times. This time I do not know what happens. I'm not sure it's going to work. There's something I do not know why it happens.
Note; the previous link AVG_Clear.exe is not working, that's why I used the Remover and ResetAccess, but they do not detect anything in the computer.
Ok, but there is no AVG_Clear.exe file to download from the links
Francisco, sorry for the trouble.
We request you to install the product using the offline installer.
Use this link to download the offline installer https://www.avg.com/en-us/download-thank-you.php?product=FREEGSR-OFFLINE
If you still face any issue please let us know.
Hello Francisco,
We can help you with this.
Could you mention the name of your operating system?
Provide the screenshot of the error message that you received for installation.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hello, I have deleted all the files that contained the AVG name of the managed C, and the User. But again the errors appear. What file will I delete if not AVG file appears in C? I deleted with the removeavg and clearavg, more than 5 times, in addition to the manual removal. Maybe I should look for a parapsychologist or a priest to get the solution to this event.
Appreciate your efforts so far.
Please boot your PC in safe mode http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode, run AVG Clear tool. Reboot your PC in normal mode, run AVG Remover tool (click Run anyway if tool does not detect any AVG app) and then try to install latest version of AVG Anti Virus free.
Successfully completed. Fixed issue, now everything works. Is already installed. Thanks to all the answers. :)))
Francisco, are you trying to remove all these files in safe mode?
If your trying to delete those files manually in normal mode, then please try to delete it under safe mode.
Please keep us informed about the status of the issue to help you further.
Has the previous message been sent with the images? He disappeared from the conversation. Maybe it's waiting for approval.
Sorry for the trouble.
Use this link: https://www.avg.com/en-in/download-thank-you.php?product=REM to download and use AVG clear tool.
Thank you for understanding.
Thank you for letting us know.
We're glad we were able to put you at ease.
If you need anything else, do not hesitate to let us know.
Sorry for that. Please refer to this article and follow the instructions to run our AVG clear and remover tools.
Francisco, although you have uninstalled the older version, the traces of the product will still remain in your computer.
So, we have to run a clear tool to remove the old traces.
Use this link to run the clear tool https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
Restart the computer after running the clear tool.
Once the computer is restarted try to install the product again.
Let us know the status of the issue.
I deleted the folders and manually all the files that had been installed and that had not disappeared. The only thing that exists is what is current to install the antivirus. (view image)
I deleted the files, once again AVGremover, reboot, AVGclear, reboot, … installation, and error.