Hello Oscar,
We are glad to look into this and help you.
May I know your Mac device version please?
Is there any other AntiVirus program installed on your Mac?
If yes, please uninstall it and then try to install AVG AntiVirus on your Mac.
Thank you and please keep us informed.
We're glad to know that your issue has been resolved.
For further queries or need assistance, feel free to contact us.
Thank you.
Installation Error
AVG Antivirus is already installed, please uninstall the previous version first.
I have no way of going back into AVG Antivirus to do the AVG uninstallation since it is gone. So now I cannot install the paid version and I am without virus protection.
Do you have a solution?
There are no other antivirus software programs on this computer.
Mac OS X 10.13.6
MacBookPro 8.1, Intel Core i7 @ 2.80GHz, 8.0GB RAM
Thanks very much.
That solved the issue I was having.
Oscar
Hello Oscar,
Thank you for providing the information. If Mac device have AVG file of old program version, user might experience these kind of issues. Let us remove the AVG traces and try to install AVG Anti-virus on Mac.
1. Open Finder
2. In menubar select Go > Go to Folder…
3. Type /Library/Application Support/ and hit the enter key
4. Locate and delete AVGAntivirus folder
5. Reboot computer and AVG should be removed.
Please try the above steps and let me know. thank you.
Hello Oscar,
We are glad to look into this and help you.
May I know your Mac device version please?
Is there any other AntiVirus program installed on your Mac?
If yes, please uninstall it and then try to install AVG AntiVirus on your Mac.
Thank you and please keep us informed.