Hello Poelano,
Thank you for contacting AVG Community Support.
We understand that you are facing an issue with on mobile device.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
We do have a specialized team who deals with mobile queries.
We have escalated your case to concern team and they will get back to you via email and help further.
Thank you and keep us updated.
Hi,
Please help, because I think I have tried everything, and my phone is still locked.
I have recently bought the AVG PRO for my Android two weeks ago. Activated the app lock feature. for the past 36 hours, I am unable to access my phone. Apparently I must put my at 4 digit password every hrs for safety verifications if I am using biometrics/Pin.
I have tried all the passwords I thought, but my phone is still locked!
I cant switch of data, I cant switch off in order to even reset to factory default, because the phone is locked!!
I cant access the app on my other phone which is Huawei!
I have emailed support no assistance sor far, I have requested them to cancel the subscription with the hope that the app will be deactivated from my phone, still waiting!!!
Please help me!
Kind regards
Please help, because I think I have tried everything, and my phone is still locked.
I have recently bought the AVG PRO for my Android two weeks ago. Activated the app lock feature. for the past 36 hours, I am unable to access my phone. Apparently I must put my at 4 digit password every hrs for safety verifications if I am using biometrics/Pin.
I have tried all the passwords I thought, but my phone is still locked!
I cant switch of data, I cant switch off in order to even reset to factory default, because the phone is locked!!
I cant access the app on my other phone which is Huawei!
I have emailed support no assistance sor far, I have requested them to cancel the subscription with the hope that the app will be deactivated from my phone, still waiting!!!
Please help me!
Kind regards
Hello Poelano,
Thank you for contacting AVG Community Support.
We understand that you are facing an issue with on mobile device.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
We do have a specialized team who deals with mobile queries.
We have escalated your case to concern team and they will get back to you via email and help further.
Thank you and keep us updated.