AVG app says my subscription has expired

Hello Michelle, 

We are sorry for inconvenience caused. You have AVG Internet Security subscription until Oct 21, 2022. It isn't recommended to share account/order, personal info over this public post.
We have sent you an email to your registered email address with reactivation steps. Please check for the email and revert back to us.Thank you.

My Internet Security subscription definitely hasn't expired, but the app says it has and I only have basic protection. Why is that? How can I check that I have full protection?
Hello Michelle, 

We are sorry for inconvenience caused. You have AVG Internet Security subscription until Oct 21, 2022. It isn't recommended to share account/order, personal info over this public post.
We have sent you an email to your registered email address with reactivation steps. Please check for the email and revert back to us.Thank you.